Senior Director of Engineering, AI & Mobile Growth Platforms - Remote

UnitedHealth Group•Eden Prairie, MN

3d•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Senior Director of Engineering, AI & Mobile Growth Platforms is the engineering leader of record responsible for modernizing and scaling the technology that enables Optum’s sales, growth, and client teams across all Optum lines of business. This role owns all technology and engineering decisions for the domain, including architecture, platform strategy, AI/agent design, mobile experiences, integrations, and operational excellence. This leader brings deep engineering fundamentals, strong domain fluency in sales and client management workflows, and hands‑on experience building AI agents both within Salesforce and outside Salesforce. Their mandate is to bring AI to life by embedding it directly into the day‑to‑day work of sellers, account teams, and executives—through mobile‑first, workflow‑aware, production‑grade solutions that drive growth, cross‑sell, and upsell outcomes. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

12+ years of progressive software engineering experience
8+ years as an engineering leader owning architecture and delivery for complex, enterprise‑scale platforms
8+ years of experience leading engineering managers and senior technical leaders at scale
5+ years of experience building AI solutions, including: Agents within Salesforce (e.g., Agentforce or equivalent), Agents and AI services outside Salesforce, Strong grounding in core engineering principles: Distributed systems, API and integration design, Cloud‑native architectures, Mobile engineering
3+ years of Salesforce engineering experience, including mobile and integrations

Nice To Haves

Bachelor’s degree in engineering, IT, or related field

Responsibilities

Serve as the senior engineering authority for growth, sales, and client experience platforms
Own all technical decisions including architecture, platform selection, integration patterns, security models, scalability, and operational readiness
Establish and enforce engineering standards for code quality, testing strategy, CI/CD, observability, reliability, and incident response
Lead engineering managers and senior engineers, setting expectations for technical rigor, ownership, and delivery excellence
Own and execute the roadmap to modernize how AI is used across sales and client workflows, moving from pilots to scaled, repeatable adoption
Design and implement role‑based digital assistants (agents/digital co‑workers) that improve speed, quality, and consistency of work while keeping humans in control
Drive an iterative approach that balances: Near‑term productivity agents and automations, Longer‑term, end‑to‑end role‑based AI enablement
Lead the design and build of agents within Salesforce, including Agentforce‑based solutions, workflows, actions, and outputs
Combine Salesforce‑native capabilities (Agentforce, Flow, Prompt Builder, analytics) with sound engineering patterns to deliver production‑ready AI solutions
Ensure Salesforce agents are workflow‑aware and support real scenarios such as: Meeting preparation, Voice‑captured notes and summarization, Task creation and follow‑ups, Controlled, auditable record updates
Design and build AI agents and assistive experiences outside Salesforce, enabling AI in the flow of work where users already operate
Lead integrations with collaboration and engagement layers (e.g., mobile, Teams, other channels) so AI insights and actions reach users without forcing CRM context switching
Define architecture patterns for multi‑channel, multi‑agent orchestration beyond any single platform
Own the design and engineering of a mobile‑first experience that enables sales and client stakeholders to manage their daily work
Lead deep workflow discovery to understand how users actually operate day to day (pre‑meeting, in‑meeting, post‑meeting, approvals, follow‑ups)
Engineer mobile solutions that allow users to take action, not just view data—reducing reliance on email and desktop‑only processes
Ensure mobile experiences are secure, performant, intuitive, and scalable across all Optum lines of business
Own Salesforce as a core growth platform from an engineering perspective, not just configuration
Make architectural decisions around: Custom vs platform capabilities, Integration with client, product, pricing, contracting, and analytics systems, Mobile performance and scalability
Lead build / buy / partner decisions across the Salesforce ecosystem
Partner with Growth Office leaders to operationalize a technology‑enabled cross‑sell and upsell strategy
Ensure platforms surface actionable insights such as: Installed products and services, Whitespace and adjacency opportunities, Signals indicating expansion timing or risk
Embed growth opportunities directly into seller and client workflows
Own end‑to‑end delivery across a portfolio of initiatives spanning multiple teams and Optum businesses
Balance innovation velocity with reliability, security, and compliance in a regulated healthcare environment
Ensure solutions are production‑safe, observable, and support ongoing evolution