Senior Director of Customer Success Marketing

Microsoft•Redmond, WA

About The Position

Microsoft’s Commercial Cloud & AI Marketing team is at the forefront of shaping growth for Microsoft Azure & Commercial Cloud. We are seeking a Senior Director of Customer Success Marketing to join our team. As the Senior Director of Customer Success Marketing, you will lead product marketing for Azure customer success, collaborating with engineering, product, and customer success teams. Your focus will be on helping customers adopt, deploy, and achieve results with Azure throughout their journey. Responsibilities cover all stages of the customer experience—including Azure Accelerate, Azure Essentials, Pricing, and Market Development Funds (MDF)—with a strong emphasis on aligning both customer and business objectives. You will champion product truth, pilot AI-assisted marketing execution, and deliver impactful initiatives through field teams, partners, and direct channels such as Azure.com and in-product surfaces. In addition, you will be responsible for tracking business health by leveraging performance metrics and feedback loops, ensuring that all marketing efforts remain data-driven and customer-centric. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

Master's Degree in Marketing, Computer Science, Business or related field AND 6+ years experience in business OR Bachelor's Degree in Marketing, Computer Science, Business or related field AND 8+ years experience in business OR equivalent experience.
6+ years people management experience.

Nice To Haves

Master's Degree in Marketing, Computer Science, Business or related field AND 12+ years experience in business OR Bachelor's Degree in Marketing, Computer Science, Business or related field AND 15+ years experience in business OR equivalent experience.
8+ years people management experience.
10+ years of experience in product marketing, program management, or cloud strategy roles.
Proven success leading high-performing and happy marketing teams.
Understanding of cloud and customer success principles and motions.
Comprehensive analytical skills with experience using performance metrics to guide strategy.
Effective communication and stakeholder management skills, and translating insights into executive-ready recommendations.
Demonstrated ability to lead through ambiguity and drive cross-functional alignment.

Responsibilities

Lead marketing strategy and execution for Cloud & AI Customer Success.
Establish Azure Customer Success vision, approaches and principles and define how they contribute to key moments in the customer journey.
Own the inbound and post‑purchase customer journey—from first deployment through optimization—using self‑serve guidance, in‑product experiences, and digital lifecycle marketing.
Drive product marketing for Azure Accelerate, Azure Essentials, Pricing, and MDF, ensuring alignment with solution plays and business priorities.
Integrate pricing clarity and customer/partner feedback into messaging, guidance, and sales/partner readiness content to ensure messaging reflects real needs and drives adoption.
Champion product truth for Azure Essentials guidance, including the Cloud Adoption Framework (CAF), Well‑Architected Framework (WAF), and reference architectures (prescriptive designs that show customers how to deploy Azure successfully) by partnering with engineering and Azure product marketing (PMM) and leveraging AI to increase customer adoption and engagement with Azure.
Collaborate to create messaging for key customer success elements and build scalable, repeatable customer success motions that drive adoption, usage, and long‑term value across segments.
Build and scale AI‑assisted customer success systems—using automation and agents to deliver clearer guidance, faster onboarding, and better customer outcomes.
Manage MDF impact by collaborating to define and execute mutually beneficial projects across marketing, engineering, sales and our silicon partners.
Track and optimize business health using Azure Consumed Revenue (ACR) mix & acceleration, Marketing ROI, Web metrics, and product metrics related to customer health, resilience and security.
Use customer insights and data to influence product and engineering roadmaps, removing adoption blockers and improving real‑world usability.
Embody our culture and values.