Director of Customer Success

Integrate • Seattle, WA

3d • Onsite

About The Position

Integrate is seeking a best-in-class Director of Customer Success to build and scale its customer success function. This is a critical leadership role responsible for defining and executing customer success strategies in a demanding environment, particularly within government sectors. The role involves close collaboration with customer success, product, and sales teams to ensure customer adoption, expansion, and satisfaction. The ideal candidate will be a builder and operator with a track record of success in high-stakes, complex settings, capable of establishing scalable systems, processes, and training programs. This is a zero-to-one leadership opportunity to define and implement the customer success playbook for a rapidly growing company in the deep tech industry.

Requirements

• 7–12+ years of experience in customer success, solutions engineering, or forward-deployed roles
• Proven experience building or scaling customer success functions in high-growth environments
• Experience working with government, defense, or deep tech customers
• Experience supporting complex, high-touch deployments with technical stakeholders
• Experience designing onboarding, training, or enablement programs at scale
• Experience working cross-functionally with sales, product, and engineering teams
• Experience leading or managing customer success or post-sale teams
• Track record of operating at a top-tier company or in a high-performance environment (e.g., defense tech, forward-deployed teams, or similarly demanding organizations)
• Strong understanding of customer success tooling (CRM, CS platforms, onboarding tools)
• Familiarity with modern SaaS workflows and collaboration tools (Notion, Slack, Linear)
• Experience using data to track customer health, engagement, and retention
• Comfort working in highly technical environments with engineering and product teams
• US person status (including US citizens, U.S. permanent residents, individuals granted U.S. asylum status, or individuals admitted in U.S. refugee status) is a required qualification for this position due to ITAR requirements.

Nice To Haves

• Experience in forward-deployed engineering or similar customer-facing technical roles
• Experience at high-growth defense tech or government-focused companies (e.g., Palantir, Shield AI, Anduril)
• Experience building training or enablement programs for large organizations
• Experience in early-stage or hypergrowth startup environments
• Active security clearance or ability to obtain one preferred

Responsibilities

• Build and own the customer success function from the ground up, including onboarding, training, and expansion
• Design and implement scalable onboarding systems, including a “trainer of trainers†model
• Lead post-sale customer engagement across government and commercial accounts
• Develop processes, playbooks, and training programs to support large-scale deployments
• Partner closely with sales to ensure seamless handoffs and strong post-sale outcomes
• Collaborate with product and engineering to translate customer feedback into product improvements
• Own customer health, retention, expansion, and overall success metrics
• Lead and grow a high-performing customer success team over time
• Support forward-deployed customer engagements where needed, ensuring successful implementation in complex environments
• Drive operational excellence in how Integrate supports customers at scale

Benefits

• Health insurance
• Dental insurance
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed