Senior Director of Culture and Engagement

HCA Healthcare•Louisville, KY

About The Position

The Senior Director of Culture and Engagement leads enterprise strategies to bring Galen College of Nursing’s mission, values, history, and culture model to life throughout the institution. In partnership with the Chief Clinical, Integration, and Experience Officer, this role develops scalable systems and experiences that strengthen employee engagement, belonging, recognition, leadership behaviors, service excellence, and consistency across campuses and functions. The Senior Director serves as a cross-functional culture leader, using employee insights and organizational data to guide activation and continuous improvement as Galen grows and evolves. The role translates the enterprise culture strategy into practical behaviors, standards, tools, experiences, and implementation plans for leaders, faculty, staff, and campus teams. It develops employee engagement, belonging, recognition, listening, onboarding, orientation, and culture reinforcement initiatives; partners with leaders across the institution to improve employee and student experiences; and builds a scalable network of Culture Champions. The position also establishes cross-functional governance and partnerships, shapes culture communications and storytelling, and creates measures, dashboards, and reporting to evaluate effectiveness and provide findings and recommendations to executive leadership. Other duties may be assigned.

Requirements

Master’s degree in organizational leadership, business administration, human resources, education, organizational development, communications, hospitality, or a related field; equivalent relevant experience may be considered.
Seven or more years of progressive experience in organizational culture, employee engagement, organizational development, leadership development, employee experience, service excellence, change management, or a related field.
Demonstrated experience designing and implementing culture or employee-experience initiatives within a complex organization.
Experience supporting initiatives across multiple locations, departments, business units, or geographically dispersed teams.
Ability to translate organizational values and strategic priorities into practical programs, behaviors, standards, and operating practices.
Ability to influence and build effective partnerships across functions and organizational levels without relying solely on formal authority.
Effective facilitation and presentation skills, with the ability to communicate complex ideas through clear storytelling and interpersonal communication.
Ability to use qualitative and quantitative data to evaluate programs, identify opportunities, recommend interventions, and guide continuous improvement.
Strong project and change-management capabilities to move strategies from concept through implementation and sustained adoption.
Ability to balance enterprise consistency with local activation across a geographically dispersed organization.

Nice To Haves

Experience within The Walt Disney Company, Disney Institute, Disney University, Disney Parks & Resorts, or another organization recognized for operational culture and service excellence.
Experience in Disney-related organizational development, leadership development, learning, employee or cast engagement, service excellence, facilitation, or operations.
Experience within higher education, healthcare, another regulated industry, or an organization with a significant frontline workforce.
Experience developing leadership onboarding, employee onboarding, recognition systems, employee-listening strategies, service standards, or culture-champion networks.
Certification or formal development in change management, organizational development, coaching, employee experience, human resources, learning and development, or a related discipline.

Responsibilities

Translate Galen’s enterprise culture strategy, mission, and values into observable behaviors, standards, tools, experiences, and implementation plans for leaders, faculty, staff, and campus teams.
Develop and implement enterprise employee engagement, belonging, recognition, and listening strategies, and help leaders turn feedback into measurable local and institution-wide improvements.
Lead culture-specific onboarding, orientation, immersion, and reinforcement experiences, partnering with Organizational Learning & Experience to embed culture and expected leadership behaviors throughout the employee lifecycle.
Partner with academic, clinical, operational, student experience, and administrative leaders to establish and reinforce service-excellence principles, strengthen cross-functional handoffs, and improve employee and student experiences.
Develop and lead a scalable network of campus and functional Culture Champions, including expectations, training, resources, communication mechanisms, feedback loops, and methods for scaling effective practices.
Build cross-functional governance and partnerships across Human Resources, Organizational Learning & Experience, Academics, Clinical, Operations, Student Experience, Communications, and other functions to create shared accountability and minimize duplication.
Shape culture communications and storytelling that connect day-to-day work with Galen’s mission, history, values, students, and purpose while creating opportunities for dialogue and feedback.
Establish culture and engagement measures, dashboards, and reporting mechanisms; analyze qualitative and quantitative data; evaluate program effectiveness; and provide findings and recommendations to executive leadership.
Perform other duties as assigned.

Benefits

Comprehensive medical coverage, including prescription drug and behavioral health coverage, free telemedicine services, and free AirMed medical transportation.
Dental and vision benefit options.
Life and disability coverage.
Flexible spending accounts.
Supplemental health protection plans, including accident, critical illness, and hospital indemnity coverage.
Auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, and pet insurance.
Free counseling services and resources for emotional, physical, and financial well-being.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
Fertility and family-building benefits through Progyny and adoption assistance.
Referral services for children, elders, and pet care, home and auto repair, and event planning.
Consumer discounts through Abenity.
Retirement readiness, rollover assistance services, and preferred banking partnerships.
Education assistance for tuition, student loans, certification support, and dependent scholarships.
Colleague recognition program.
Time Away from Work Program, including paid time off, paid family leave, disability coverage, and leaves of absence.
Employee Health Assistance Fund offering free employee-only coverage to eligible full-time and part-time colleagues based on income.