Senior Director of CRM Systems
About The Position
The University of Tennessee Foundation, Inc (UTFI) invites applications and nominations to fill the position of Senior Director of CRM Systems. Reporting to the VP of Technology & Innovation, Chief Technology Officer, the Senior Director of CRM Systems is responsible for providing enterprise leadership for UTFI’s Constituent Relationship Management (CRM) ecosystem and related advancement technologies. This position is responsible for maximizing business value, user adoption, and organizational impact by aligning CRM capabilities with fundraising, alumni engagement, stewardship, and operational priorities across the UT System. The Senior Director serves as the primary bridge between advancement partners, campus stakeholders, and technical teams. Ensuring solutions are user centered, scalable, secure, and aligned with UTFI’s strategic roadmap. The role oversees CRM product strategy, user experience, governance, business analysis, system enhancements, and support services while leading a high-performing team focused on continuous improvement and innovation.
Requirements
- Enterprise leadership for CRM ecosystem and related advancement technologies.
- Maximizing business value, user adoption, and organizational impact.
- Aligning CRM capabilities with fundraising, alumni engagement, stewardship, and operational priorities.
- Serving as a bridge between advancement partners, campus stakeholders, and technical teams.
- Ensuring solutions are user-centered, scalable, secure, and aligned with strategic roadmaps.
- Overseeing CRM product strategy, user experience, governance, business analysis, system enhancements, and support services.
- Leading a team focused on continuous improvement and innovation.
Responsibilities
- Providing enterprise leadership for UTFI’s Constituent Relationship Management (CRM) ecosystem and related advancement technologies.
- Maximizing business value, user adoption, and organizational impact by aligning CRM capabilities with fundraising, alumni engagement, stewardship, and operational priorities across the UT System.
- Serving as the primary bridge between advancement partners, campus stakeholders, and technical teams.
- Ensuring solutions are user centered, scalable, secure, and aligned with UTFI’s strategic roadmap.
- Overseeing CRM product strategy, user experience, governance, business analysis, system enhancements, and support services.
- Leading a high-performing team focused on continuous improvement and innovation.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
