Senior Director of Clinic Satellites

Liberty Resources / Liberty POST•Syracuse, NY

10d•Onsite

About The Position

Liberty Resources delivers high-quality healthcare through its integrated primary care and behavioral health practice. This commitment to quality extends to our satellite clinics in Fulton, Oneida, and Rochester. Our programs provide comprehensive primary healthcare, behavioral health services, and essential social supports to individuals and families across our communities. Our employees have passion around the services they provide and our corporate values of excellence and staff support. We’re committed to building a diverse workforce that values contributions of all team members and work to recognize cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and how they apply to provision of positive health outcomes.

Requirements

Current NYS License required (LCSW, LCSW-R, LMFT or LMHC)
Minimum of 3–5 years of clinical experience
supervisory or leadership experience preferred.

Nice To Haves

Experience in outpatient behavioral health or integrated care settings strongly preferred.

Responsibilities

Monitor and drive performance related to access, productivity, service efficiency, and patient flow
Identify operational trends, challenges, and opportunities, and implement solutions across sites
Ensure consistency in workflows, policies, and procedures across all satellite locations
Partner with Site Directors to address operational barriers and support continuous improvement.
Provide direct supervision, coaching, and support to Site Directors
Establish clear expectations, performance goals, and accountability structures for site leadership
Support Site Directors in managing multidisciplinary teams and fostering a positive, high-performing culture
Participate in hiring
Foster a positive, team-oriented work environment and support staff engagement.
Partner with Site Directors and Human Resources in recruitment, hiring, and onboarding processes, and provide guidance and oversight related to staff performance management
Oversee site-level performance related to clinical quality measures, compliance standards, and patient outcomes
Ensure adherence to regulatory requirements, including OMH, OASAS, and CCBHC standards as applicable
Provide oversight across clinic satellite sites to ensure adherence to Zero Suicide protocols, including monitoring suicide risk identification, safety planning, and follow-up care, while supporting Site Directors in driving performance and continuous improvement
Participate in incident review processes and support implementation of corrective actions as needed.
Oversee resolution of patient grievances escalated beyond the clinic level, ensuring timely follow-up, compliance, and integration of trends into quality improvement initiatives
Support the development and execution of growth strategies for clinic satellite services
Identify opportunities for service expansion, enhanced access, and improved integration of care
Participate in strategic planning efforts and operationalize divisional goals across sites
Monitor site-level financial performance in collaboration with finance leadership
Support Site Directors in managing staffing models, scheduling, and resource allocation
Identify opportunities to improve efficiency and optimize resource utilization
Participate in community-based meetings
Actively participate in agency governance committees and contribute to organizational decision-making.
Coordinate with landlords and/or the agency’s Facilities Department to address physical plant needs, including building access, safety, maintenance, and janitorial services.
Identify, document, and report incidents in accordance with organizational policies and regulatory requirements.
Demonstrate flexibility in response to operational needs, including adjustments in schedule or site support as necessary.
Perform other duties and responsibilities as assigned to support site and organizational operations.