Senior Director of Business Operations

Hoffman & Hoffman Inc•Greensboro, NC

About The Position

Hoffman Hydronics (HHY), formerly Heat Transfer Sales, has served the hydronics industry since 1971. HHY joined the Hoffman & Hoffman family of companies in February 2019 as a 100% employee-owned (ESOP) organization, and since 2022 has expanded beyond the Carolinas into Virginia, Tennessee, Georgia, and Alabama. We provide hydronic HVAC and engineered plumbing solutions, including pumps, pump packages, pump controls, boilers, water heaters, and flow control and balance products, representing more than 18 leading manufacturers for commercial buildings, hospitals, K-12 schools, universities, and government facilities. The Senior Director of Business Operations serves as a key member of the leadership team, driving organizational effectiveness and operational excellence across all Hoffman Hydronics locations. This role combines strategic planning with hands-on execution, managing critical initiatives that align with company objectives while improving efficiency across Hoffman Hydronics' 15+ branch locations spanning the Southeast. This is a high-impact leadership role and strategic business partner to the President. The role carries direct management responsibility for assigned staff and department leaders and will lead cross-functional initiatives across the organization. Functional leaders retain accountability for the day-to-day management and performance of their respective departments; the Senior Director is accountable for improving the systems, processes, information, leadership discipline, and execution required to scale HHY profitably. The ideal candidate is a results-oriented, intellectually curious leader who can bridge executive strategy with day-to-day operations in our dynamic, employee-owned organization.

Requirements

Bachelor's degree in Business Administration, Engineering, Construction Management, or Operations Management required
MBA or advanced degree required
7-10 years of progressive leadership experience in operations, strategy, or business management
Proven experience directly managing staff and leading multiple departments or functions
Demonstrated financial acumen, including P&L ownership, budgeting, and forecasting
Demonstrated success leading process improvement or operational excellence initiatives
Proven track record managing complex, cross-functional projects
Strategic thinking with the ability to execute tactically and a willingness to engage directly in problem solving and implementation
Strong people leadership skills, with a track record of developing and retaining talent
Strong financial and business acumen, with the ability to read financial statements, manage budgets, and run operations with an owner's mindset
Data-driven decision-making with advanced analytical and problem-solving abilities
Process improvement mindset with genuine intellectual curiosity
Excellent communication and relationship-building skills
Project management expertise
High emotional intelligence and adaptability
Commercial curiosity, with genuine interest in customers, suppliers, market dynamics, and the tradeoffs required to support profitable growth
Ability to influence across functions, build trust with employees and leaders, and sustain change after implementation
Sound judgment, discretion, and resilience, well suited to a high-trust, employee-owned organization
Comfortable adopting AI tools and other emerging technologies to improve how work gets done
Proficient in Microsoft Office Suite and business intelligence tools
Experience with project management and collaboration software
Data analysis and presentation capabilities
Valid driver's license and ability to travel (25-30%)

Nice To Haves

Experience in the construction or manufacturing industry a plus
Experience with ERP systems, business intelligence, or technology-enabled process improvement a plus
Multi-location or multi-branch business environment experience preferred

Responsibilities

Develop and execute strategic initiatives in partnership with the Hoffman Hydronics President and executive team, translating priorities into clear decision agendas, accountable owners, milestones, risks, and measurable execution plans
Lead annual strategic planning process and facilitate quarterly business reviews
Monitor KPIs and provide data-driven insights to inform decision-making
Identify operational gaps and develop process improvement solutions to increase organizational effectiveness
Develop and maintain a prioritized business-improvement roadmap that connects company growth objectives to organizational capabilities, people, systems, processes, inventory, capacity, and investment decisions required to achieve them
Participate in strategic manufacturer, customer, and market-development discussions to build an understanding of HHY's customer segments, commercial model, supplier relationships, competitive position, and growth opportunities
Directly manage assigned staff and department leaders, setting clear goals and holding teams accountable to results
Provide coaching, performance management, and professional development to direct reports, with clear performance expectations and accountability mechanisms for assigned leaders and staff
Oversee coordination and accountability across multiple departments and functions
Build organizational bench strength through hiring, mentoring, and succession planning
Guide the continued growth of Pump'nFlo (our fabrication division), including its production and sales functions, with a strategic focus on establishing it as a profitable cost center
Oversee Pump'nFlo leadership on strategic direction
Drive adoption of process improvements across branches to enhance efficiency, quality, and customer satisfaction
Oversee integration of new branches into the Hoffman Hydronics operational framework
Facilitate communication between corporate office and field operations across all 15+ branch locations
Implement systems and standard operating procedures that support scalable growth while maintaining company culture
Serve as strategic advisor and partner to the President on organizational and operational matters, including leadership commitments and follow-through across strategic priorities
Prepare presentations and communications for internal and external stakeholders
Facilitate executive meetings and ensure follow-through on action items
Develop concise executive recommendations, business cases, implementation updates, risk assessments, and benefit-realization reports for the President and leadership team
Own budgets and forecasts, and collaborate with the Controller to monitor financial performance across departments and branches
Analyze business metrics to identify opportunities for financial and operational optimization
Support business systems and technology improvements, including reporting, workflow automation, and data quality
Support ESOP communication regarding ownership benefits
Coordinate with all sister companies (H&H, HBT, HMS, and others) on joint initiatives