Senior Director, New Payments Product Development

RBC•Toronto, ON

3d•Onsite

About The Position

The Senior Director, New Payments Product Development leads the team responsible for developing the bank’s next generation digital payment products. This includes emerging product areas such as Open Banking, Agentic Commerce, tokenized money, etc. The role is hands-on: the Senior Director leads a small team of product professionals, partners with Lines of Business as the primary customers of the products being developed and works directly with Technology & Operations to build and deliver. The ideal candidate combines digital product leadership with ability to operate effectively across a complex, multi-disciplinary, matrixed organization.

Requirements

8+ years in digital product management, including 3+ years at a senior/lead level with full P&L/KPI accountability for a product line and proven track record of scaling live products post-launch, with quantified outcomes (e.g., adoption, revenue, retention)
2+ years directly managing product managers, including hiring, performance management, and developing junior PMs into senior roles.
Experience setting product vision/roadmaps for multi-person teams, holding them accountable to outcomes, not just output.
Effective communication skills with ability to seamlessly shift between executive-level narratives and detailed working sessions and experience crafting compelling product stories to secure investments.
Strong customer and data orientation with deep curiosity and experience leveraging both qualitative insights and quantitative data to inform decision-making.
Demonstrated comfort with ambiguity, ability to connect product decisions to business/customer value, and capability to influence without authority.

Nice To Haves

RBC experience (e.g., Digital, Payments P&Ls)

Responsibilities

Lead the end-to-end development of new digital payment products — from discovery and definition through delivery and launch — across a portfolio of emerging product areas.
Build, lead, and develop a small team of product owners and analysts; set standards for product discipline, prioritization, and execution.
Work directly with Technology & Operations to translate product requirements into delivered capabilities; manage the product side of the delivery relationship.
Operate across Lines of Business, Legal, Risk, Compliance, and external partners to bring products to market in a regulated environment.
Contribute to and execute against the new-products roadmap; provide clear status, risks, and trade-offs to the VP and senior stakeholders.
Engage Lines of Business as primary customers, ensuring products are grounded in real client and business needs.