Senior Director, NA Token and Chip
About The Position
The Senior Director, North America (NA) Token & Chip is responsible for the success of network tokens and EMV chip/contactless in North America. This leader will define a strategy for token and chip in North America, ensuring that these platforms continue to support delightful and reliable user experiences as payments evolve. To achieve this, this individual will lead go-to-market activities to meet both in-year and Visa 2030 goals, own the regional roadmap for network tokens and chip/contactless, and serve as the senior product representative for these platforms to clients and internal client-facing teams.
Requirements
- 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD
- 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
- 12–15+ years in payments with significant time in product management and/or commercialization.
- Deep familiarity with network tokenization and EMV chip/contactless acceptance.
- Experience partnering with issuers, acquirers, gateways, and large merchants (e.g. commercial drivers, technical considerations)
- Strong commercial acumen, including an understanding of core payment economics and drivers
- Excellent stakeholder management and executive communication; ability to lead across a matrix and influence without authority.
- Hands‑on experience with VTS/token programs, token requestor ecosystems, and issuance/processor integrations.
- People leadership experience (building, coaching, performance management of product and program managers)
Nice To Haves
- MBA or relevant advanced degree.
Responsibilities
- Define a North American strategy to reach token ubiquity in e‑commerce; translate strategy into measurable tasks and workstreams.
- Own the regional product roadmap for network tokens and EMV chip/contactless.
- Identify and accelerate new token and chip use cases relevant to NA based on client and market feedback.
- Collaborate closely with clients, internal client-facing teams, and global product counterparts to align regional needs with global objectives.
- Lead a high‑performing, cross‑functional product office (direct and virtual team); provide clear objectives, decision frameworks, and escalation paths.
- Represent token & chip externally with clients (issuers, acquirers, processors) and industry bodies.
Benefits
- Medical
- Dental
- Vision
- 401(k)
- FSA/HSA
- Life Insurance
- Paid Time Off
- Wellness Program
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What This Job Offers
Job Type
Full-time
Career Level
Director
