Senior Director, MRO Supply Chain - Datacenter Operations

Microsoft • Washington, DC

7d • $130,900 - $303,600

About The Position

In alignment with Microsoft values, this role cultivates an inclusive work environment. Microsoft Cloud Operations and Innovation (CO+I) powers cloud services with a global infrastructure of over one hundred datacenters and one million servers. The Core Datacenter Services (CDS) team focuses on improving the availability, resilience, and efficiency of this infrastructure. The Senior Director, MRO Supply Chain - Datacenter Operations will lead the end-to-end supply chain for maintenance, repair, and operations (MRO) spare parts supporting datacenters globally. This includes responsibility for destruction equipment strategy and qualification, spare part planning, and maintenance standards within datacenters and circular centers. The leader will define the vision, operating model, and transformation agenda, building capabilities, systems, partnerships, and talent for planning, sourcing, positioning, moving, replenishing, repairing, recovering, and managing critical spare parts throughout their lifecycle. The role is accountable for supply and demand planning, logistics, warehousing, supply network design, inventory strategy, supplier execution, and service performance to ensure reliable datacenter operations and support Microsoft’s AI and cloud growth. Microsoft's mission is to empower every person and organization on the planet to achieve more. Employees are encouraged to have a growth mindset, innovate, and collaborate to achieve shared goals, upholding values of respect, integrity, and accountability to foster an inclusive culture.

Requirements

• Bachelor's Degree in Supply Chain Management, Operations Management, Supply Chain or related field AND 8+ years supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, Sales & Operations Planning, material requirement planning systems and tools, quantitative & qualitative analysis in cross functional or organizational enterprise environment, or related experience OR Master's Degree in Business, Supply Chain Management, Operations Management, Supply Chain Analytics, or related field AND 6+ years supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, Sales & Operations Planning, material requirement planning systems and tools, quantitative & qualitative analysis in cross functional or organizational enterprise environment, or related experience OR equivalent experience.
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

• Bachelor's Degree in Supply Chain Management, Operations Management, Supply Chain or related field AND 15+ years supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, Sales & Operations Planning, material requirement planning systems and tools, quantitative & qualitative analysis in cross functional or organizational enterprise environment, or related experience OR Master's Degree in Business, Supply Chain Management, Operations Management, Supply Chain Analytics, or related field AND 12+ years supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, Sales & Operations Planning, material requirement planning systems and tools, quantitative & qualitative analysis in cross functional or organizational enterprise environment, or related experience OR equivalent experience.
• Demonstrated experience leading leaders and large, geographically distributed, cross-functional teams through significant organizational, process, and technology transformation.
• Deep functional expertise across supply and demand planning, logistics, inventory management, and supply network design, with a record of improving service, resilience, cost, and working capital at scale.
• Significant experience managing MRO materials, service parts, or mission-critical spare-parts supply chains in datacenter, cloud infrastructure, telecommunications, utilities, industrial, manufacturing, aerospace, healthcare, or a similarly complex and uptime-sensitive environment.
• Proven ability to define strategy, translate it into an executable operating model and roadmap, secure investment, and deliver measurable business outcomes.
• Executive-level communication and influencing skills, with experience aligning senior stakeholders and resolving complex priorities across operations, engineering, sourcing, finance, and suppliers.
• Experience establishing governance, metrics, and management systems for end-to-end supply chain performance, risk, and accountability.
• Experience redesigning supply networks and deploying integrated planning, inventory, warehouse, transportation, and analytics capabilities at enterprise scale.
• Working knowledge of cloud or datacenter infrastructure, including the operational dependencies associated with power, cooling, space, racks, cabling, and hardware maintenance.

Responsibilities

• Set and communicate the global end-to-end MRO spare-parts supply chain vision, strategy, standards, and multi-year transformation roadmap, aligned to CO+I priorities, datacenter reliability, AI capacity growth, company goals, financial objectives, and customer commitments.
• Lead, develop, and inspire a geographically distributed organization of supply chain professionals and leaders. Establish clear accountability, strengthen succession and talent pipelines, coach and mentor team members and leaders, and create an inclusive, high-performance culture with efficient processes through significant change.
• Own end-to-end supply chain performance for MRO spare parts across demand and supply planning, sourcing and supplier execution, inventory management, warehousing, transportation and logistics, supply network design, deployment, returns, repair loops, recovery, and end-of-life disposition.
• Develop and execute supply-planning targets and replenishment standards across all nodes in the supply chain. Deliver measurable improvement in availability, On Time in Full (OTIF), inventory turns, excess and obsolescence, expedite cost, and total cost to serve.
• Ensure inventory is available at the right place, at the right time, and at the right cost, expertly balancing business and customer needs to protect datacenter uptime and provide seamless customer experiences.
• Design and optimize the global supply network, including stocking locations, replenishment flows, service levels, lead-time strategies, transportation models, and resilience measures. Balance availability, risk, cost, sustainability, and working capital.
• Lead day-to-day and strategic relationships with third parties, suppliers, and logistics partners to ensure safety, security, quality, resilience, compliance, capacity, and service performance while maximizing execution and driving continuous improvement.
• Escalate and resolve field supply chain issues; prioritize service based on material lead times, criticality, and availability; analyze material consumption trends; review engineering change orders affecting spare parts; and ensure hardware compatibility and lifecycle readiness.
• Define risk-based strategies for critical spares, long-lead components, lifecycle transitions, repair and return loops, substitutions, constrained supply, and excess and obsolete inventory.
• Implement measurement frameworks and performance-management mechanisms that enable data-driven decision-making, evaluate business and supplier performance, identify optimization opportunities, and provide clear ownership and disciplined execution.
• Serve as the executive expert in the tools and processes used to manage supply. Lead the transformation of processes, data, governance, and digital capabilities through automation, integrated systems, advanced analytics, scenario planning, and scalable inventory solutions.
• Define and drive process changes, standardization, and maturity improvements. Lead complex change-management efforts, influence teams to adopt new ways of working, and collaborate cross-functionally to improve tools, processes, and service delivery.
• Build executive-level relationships across Sourcing, Finance, Datacenter Operations, Engineering, Security, Sustainability, regional teams, suppliers, and other disciplines. Resolve complex trade-offs, influence investment decisions, and align stakeholders behind enterprise priorities.
• Ensure supply chain operations meet Microsoft safety, security, regulatory, and business-continuity requirements, with safe and secure solutions for internal and external customer commitments as the highest priority.
• Represent the function with senior executives and external partners, clearly communicating strategy, investment needs, risks, performance, transformation progress, and business outcomes.
• Embody our culture and values.

Benefits

• Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

What This Job Offers

• Job Type: Full-time
• Career Level: Senior