Sr. Director , Department of Medicine

Brown Medicine

23h•$140,774 - $232,274•Onsite

About The Position

The Senior Director, Medicine is a senior operational leader responsible for the day-to-day and strategic execution of clinical, operational, financial, and administrative functions across a multi-site, multi-specialty platform within Brown University Health, including inpatient and outpatient clinical services. Reporting to the Senior Vice President and Department Chair, the role partners with physician leaders, site leadership, and system stakeholders to align operations with enterprise strategy, quality standards, and financial goals. The Senior Director also acts as a liaison for the Department Chair with the VP of Cancer Services and SVP of Clinical Services Pediatrics and Primary Care regarding physician data, financial information, and operational or strategic expansion. The role is accountable for division-based teams and leaders and for system-wide ambulatory performance across the department and service line, including patient access, wait times, throughput, patient experience, and financial outcomes, while also supporting inpatient services. The Senior Director translates strategies into operational plans, leads execution of initiatives, and promotes consistent performance across sites, with emphasis on access improvement, operational standardization, and program growth. The position strengthens alignment between ambulatory practices and hospital-based services to support program development, capacity expansion, and downstream utilization. The Senior Director fosters interdisciplinary collaboration, accountability, innovation, and professional growth, and reinforces Brown University Health’s CARE values: Compassion, Accountability, Respect, and Excellence. The role is primarily office-based, with regular presence in clinical and operational settings and travel between clinical sites. Work schedule is Monday through Friday, day shift, eight hours per day; driving is not required.

Requirements

Bachelor’s degree in healthcare administration, business administration, or a related field; an equivalent combination of education and experience may be considered.
Seven to ten years of progressive leadership experience in clinical operations or physician practice management, preferably within a multi-site or academic health system.
Demonstrated experience partnering with physician leaders and managing complex clinical operations.
Experience with Epic or a comparable electronic medical record system.
Demonstrated success leading performance improvement, operational analytics, and change-management initiatives.
Direct supervisory responsibility for directors, managers, supervisors, and other assigned operational staff, with indirect oversight of multidisciplinary teams supporting clinical operations.
Ability to travel between clinical sites.
The role requires sitting, standing, walking, and using standard office equipment.

Nice To Haves

Master’s degree preferred.

Responsibilities

Provide operational leadership for ambulatory practices, clinical sites, and inpatient services across multiple specialties and locations.
Lead through Directors and Managers and maintain accountability for performance across sites and operational teams.
Own system-level performance, including access, new-patient wait times, clinic utilization, throughput, patient experience, quality, and financial performance.
Establish and monitor operational performance metrics, dashboards, and reporting to support data-driven decisions and continuous improvement.
Identify operational risks, barriers, and performance gaps; develop and implement corrective action plans with clinical and administrative leadership.
Escalate significant operational, financial, or performance issues to the Senior Vice President, Clinical Services, and Department Chair with recommended action plans.
Partner with the SVP, Clinical Services and Department Chair to operationalize departmental and service-line strategies.
Lead approved strategic initiatives, growth plans, and programmatic expansions within medicine services.
Identify opportunities for program development, referral optimization, and improved alignment with hospital-based services.
Support practice integration and standardization across sites, including workflows, policies, procedures, and operating models.
Conduct workflow and process analyses to improve efficiency, capacity utilization, and staff productivity.
Partner with finance and department leadership to develop, manage, and monitor operating and capital budgets for practices and sites.
Monitor financial performance, including charges, expense management, productivity, and variance analysis; recommend and implement improvement actions.
Support contract management, vendor relationships, and resource planning for cost-effective operations.
Promote financial stewardship and responsible use of departmental resources.
Ensure clinical operations support quality, safety, and regulatory compliance standards.
Partner with Division Directors and quality, safety, and compliance teams on performance improvement initiatives and regulatory requirements.
Lead or support patient experience initiatives, including service excellence standards and monitoring patient satisfaction trends.
Ensure clinical documentation, reporting, and operational processes support quality outcomes and performance goals.
Provide leadership and direction to directors, managers, supervisors, and operational staff within assigned areas.
Foster accountability, transparency, collaboration, and continuous improvement.
Support staff recruitment, onboarding, performance management, coaching, and professional development.
Serve as a visible, engaged leader across clinical sites, promoting alignment with Brown University Health values and expectations.
Build collaborative relationships with physician leaders, practice administrators, hospital leadership, and system partners; serve as dyad partner for Medicine Division Directors.
Serve as a trusted operational partner to physician leadership in support of clinical effectiveness, access, and practice performance.
Communicate operational priorities, performance, and change initiatives clearly and effectively to stakeholders.
Lead and support complex operational projects and initiatives, ensuring timely execution and intended outcomes.
Apply structured change-management approaches to support adoption of new workflows, systems, and operating models.
Perform other duties as assigned to support Brown University Health’s mission and strategic objectives.