Senior Director, KF Operations Process

KIPP • N/A, N/A

14h • $156,000 - $188,500 • Remote

About The Position

The Senior Director, KF Operations, Processes drives operational excellence across the Foundation and KIPP Network by designing, owning, and continuously improving the core processes and systems that enable work across the Network and Foundation. This leader sets the vision and multi-year roadmap for how internal processes are designed, governed, connected, and continuously improved so that KF operates as a high-functioning organization in service of regions, schools, and students. The role serves as the senior owner of KF’s core operational systems and ways of working and reports to the SVP People and Ops.

Requirements

• 7+ years of professional experience, including 3+ years leading organizational process design and improvement.
• Demonstrated success leading complex, cross-functional initiatives in matrixed organizations.
• Strong track record of building and sustaining operational systems at scale.
• Mission and Student Focus: Demonstrates passion and commitment to KIPP’s mission and possesses the desire and ability to uphold KIPP’s core values (Focus on Excellent Results, Collective Impact, and Courageous Action)
• Self Management: Demonstrated record of setting ambitious goals and achieving them with consistency. Invests in developing teammates’ skills and mindsets to address gaps in achieving team growth; determines what quantitative and qualitative data are most relevant to their goals and supports the team in creating and monitoring systems for collecting, reviewing, and acting upon data to drive outcomes; able to monitor progress, communicating status to the right stakeholders and adjusting plans and use of time to ensure systems are yielding desired outcomes.
• Work Management: Effectively drives work they own through clear action planning. Manages time effectively around competing priorities. Skilled in creating and executing project plans through partnership with stakeholders and effective delegation to achieve intended results on time. Skilled in knowledge management.
• Process Management: Able to build and align goals and project plans with organization priorities; leverages relevant organizational processes and systems to execute work; can build and maintain knowledge management systems; effectively develops and codifies cross-team processes relevant to their team’s work that improve work quality and efficiency; uses data to drive process improvements in support of organizational priorities.
• Data-Driven Decision Making: Efficiently defines the right metrics to evaluate work and ensures critical team actions, decisions, and recommendations are driven by data; effectively works with team to resolve issues around data to ensure sound data-informed decisions.
• Communication and Change Management: Effectively articulates case for change through clear and compelling presentations and translates this into actional plans. Effectively tailors communications and engagement approach for different audiences to deepen investment and drive actions and behavior change that would lead to org-wide goals. Acts as a champion for change with cross-team stakeholders.
• Collaboration: Has the interpersonal, diplomatic, relationship building, and communications skills needed to develop successful working relationships with diverse constituents to deliver results. Evolves and adapts plans and approach with diverse stakeholders to drive results. Possesses excellent communication skills with aptitude for translating complex information into a clear and persuasive narratives that convince others by identifying benefits for all.

Responsibilities

• Set Vision and Roadmap for KF and Network Processes: Build and maintain a multi-year roadmap for KF and Network operational process development and improvement (e.g., project management, knowledge management etc). Serve as the org-wide “business owner” for core operational processes, ensuring clarity of ownership, accountability, and sustainability. Ensure all processes align to KF’s strategic priorities and enable a high-functioning, coordinated organization.
• Drive Process Design, Integration, and Continuous Improvement: Design, oversee, and continuously improve cross-functional KF-facing and Network processes to increase efficiency, effectiveness, and scalability (including, but not limited to: Knowledge Management, Network Feedback Loop, contact management, and KIPP Pulse). Conduct regular reviews of process performance and lead improvements based on data, feedback, and organizational needs. Ensure strong integration across interconnected processes (e.g., talent-driven goal setting, finance-driven budgeting, ops-driven planning).
• Cross-Functional Alignment and Coordination: Partner with senior leaders and functional teams to build shared understanding, clear roles, and strong adoption of KF and Network processes. In partnership with IT and other teams, oversee the selection, design, and governance of enabling systems and tools required to execute operational processes.
• Change Leadership: Lead the change management strategy for new and evolving processes, ensuring adoption through clear expectations, training structures, and reinforcement mechanisms.

Benefits

• 25 holidays for + 18 days additional flexible PTO days (flexible PTO increases to 23 days for years 3 and 4 and to 28 days for years 5+).
• 100% paid parental leave
• 100% coverage of the premium for employee and 75% for employee + family’s medical/dental/vision plans.
• Wellness benefits such as fitness reimbursements, discounted tickets to theme parks/attractions, backup care support for children and adults/elders, and our employee assistance program
• Finance Security benefits include such as a 401K retirement plan with 4% match, employer-sponsored legal plans, life/disability insurance, and flexible spending accounts

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed