Senior Director, IT (Seattle Preferred)

Docker

3d•$207,550 - $296,500•Remote

About The Position

Docker is seeking a Senior Director to lead its Information Technology Department during a period of rapid business scaling. The ideal candidate will be a strategically focused IT leader who is also willing to address tactical operational challenges. This individual should be technically proficient with a strong understanding of leveraging technology to drive organizational impact. Critical to this role is experience with modern SaaS/cloud-based infrastructures, including implementing and scaling application ecosystems with proactive strategies and roadmaps. The Senior Director of IT will report to the SVP of Central Operations & Systems. This role is responsible for building a customer-obsessed team that provides technical tools to Docker. Key responsibilities include growing the foundations for enterprise-wide help desk services, application management, device lifecycle logistics, and contributing to major cross-Docker initiatives within the Central Operations and Systems team. The position will emphasize operational transparency by developing workflows that provide real-time metrics on service health. This people manager will establish key performance indicators for IT services and team members that align with Docker's strategic goals. As a service owner, they will create service level agreements to meet the productivity needs of all IT customers. This role is highly cross-functional. The Central Operations and Systems team manages internal platforms and systems that define the employee experience for all Dockhands, encompassing endpoints, infrastructure, SaaS vendors, and custom tooling. They are responsible for defining "how Docker does Docker".

Requirements

12+ yrs Global IT leadership experience, comfortable in a fast moving technology startup experience.
Excellent ability to conceptualize long-term business goals and develop orderly processes to accomplish those goals.
Demonstrated ability to formulate a high-level strategy, then convert it into a tactical plan and execute on that plan.
Possess an AI-and-automation-first mentality, proactively develops ways to consolidate and manage systems and knowledge within Docker.
Outstanding communication and interpersonal abilities.
Bachelor’s degree in computer science, IT, engineering or related field.

Nice To Haves

Master’s degree is a plus.

Responsibilities

Build a strong metrics-driven, business focused IT organization and set the mission and vision of Docker’s Information Technology to ensure continual service improvement techniques, developing systems and procedures that serve internal customers.
Contribute as a thought leader within the Central Operations & Systems leadership team.
Assess, architect and right-size the applications footprint to ensure a connected enterprise and trusted information flow between systems and as well as into our cloud, enabling proactive decision-making across the company.
Build and maintain relationships with other technical leaders and business executives to develop a keen understanding of business needs; ensure efficient delivery of IT services to meet those needs.
In full alignment with company strategy, develop a multi-year strategy and roadmap for IT to anticipate and scale to support and enable a high-growth company. Inclusive of managing future technology debt challenges through partnership and raising awareness of technical dependencies.
Demonstrated technical expertise, experience and competence in motivating the team and organization with innovative and technical advancements.
Develop trust and collaboration within teams to drive best technical practices and timeliness of programs.
Drive optimization and effective practices to solution and impact our internal and external customers.
Collaborate with members of the executive team to identify ways IT can assist the company in achieving business and financial goals.
Responsible for providing all IT productivity tools (workstations, accessories, etc.) needed by employees in a timely manner with best in class service levels.

Benefits

Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration.
Flexibility that fits your life – We trust you to manage your schedule while delivering great work.
Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break.
Home office support – Set up your workspace for comfort and success.
Technology stipend – Equivalent to US$100 net per month to help support your work.
Learning & development – Annual stipend for conferences, courses, certifications, and continued learning.
Parental leave – 16 weeks of paid parental leave after six months of employment.
Equity for all full-time employees – Share in Docker's long-term success as we continue to grow.
Comprehensive benefits – Medical, retirement, and paid holidays vary by country.
Docker swag – Because representing the whale never gets old.