Senior Director, GTM Executive Communications

Elastic • New York, NY

7d • Remote

About The Position

As the Senior Director, GTM Executive Communications, Strategy & Operations, you will lead the organization tasked with transforming Elastic's go-to-market strategy into clear, compelling, and actionable communications that enable execution across our global revenue organization. Reporting to Global Revenue Operations, you will serve as the strategic communications partner to the Chief Revenue Officer (CRO) and Revenue Operations Team, ensuring business priorities are translated into communications, programs, and experiences that align leaders, equip managers, and enable the field to execute with confidence. Your organization has three main areas of focus: Executive Communications, Communications Strategy and Operations, and Executive Engagement Programs. Collectively, these functions establish the narrative, governance, and operating model that drive consistent execution across the GTM organization. This role extends beyond traditional internal communications. You will create the GTM narrative. You will update communications with AI and scalable operations. You will manage executive programs. These programs will improve customer relationships and accelerate business results.

Requirements

• 10+ years of management experience in Executive Communications, Revenue Operations, GTM Strategy, Sales Operations, Chief of Staff, GTM Enablement, or Strategic Communications, including experience leading high-performing teams.
• Proven ability to translate complex business strategy into compelling executive narratives that influence decision-making and accelerate field execution.
• Remarkable executive presence, solid skills in technical writing and stakeholder management.
• Experience working directly with senior executives is required.
• Deep knowledge of SaaS go-to-market operating models, including annual planning, sales motions, territory strategy, forecasting, and making changes in the organization.
• Experience in building communication operations that can grow.
• Knowledge of governance and workflows that use AI for content.
• Involvement in executive programs in a fast-growing B2B environment.
• Experience designing executive involvement programs and communications infrastructure that scale with a growing global GTM organization.

Responsibilities

• Lead GTM Narrative & Communications Strategy: Define the communications strategy that supports Elastic's GTM priorities and business objectives. Translate complex ideas into simple and clear messages. Serve as a trusted advisor to the CRO and executive team on strategic communications and change management.
• Drive Executive Communications & Operations: Lead executive messaging, presentations, keynotes, management communications, and field-facing content for the CRO and GTM management team. Establish rules for communication and editorial standards. Create content operations and workflows that use AI. Set up measurements to improve clarity, consistency, and adoption in the organization. Build scalable communications frameworks, toolkits, and manager enablement that reinforce strategic priorities and drive execution.
• Lead Executive Engagement Programs: Provide strategic oversight for Elastic's executive engagement portfolio, including the Customer Innovation Center (CIC), the Executive Sponsorship Program, the Net Promoter Score (NPS), and future executive initiatives. Lead program leaders responsible for delivering consistent, measurable executive experiences that strengthen customer relationships and support GTM growth. Establish governance, success metrics, and executive reporting to measure program impact and identify opportunities for innovation.
• Enable Organizational Change: Create communication strategies to support changes in the organization, update the operating model, and important go-to-market initiatives. Partner across Revenue Operations, Sales, Marketing, Finance, Product, Legal, and People to ensure coordinated, timely, and effective communications that drive adoption and business impact.

Benefits

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed