Senior Director, GPF Program Delivery and Operational Excellence

Genentech•Daly City, CA

10d•$206,800 - $384,000•Hybrid

About The Position

The Public Affairs & Access (PAA) organization at Genentech aims to deliver impact through a fully integrated public affairs function that leverages its capabilities and the Genentech brand to achieve its mission for patients and employees. The CMG Patient Strategy focuses on a holistic, cross-functional approach to provide a best-in-class patient experience, aligning with the portfolio, technology, and evolving consumer expectations. This role is a strategic leadership position accountable for the direction, strategy, and operational execution of Genentech Patient Foundation (GPF) programs, ensuring seamless support for patient access and drug delivery across all therapeutic areas.

Requirements

Bachelor’s degree in a related field (e.g., business, finance, healthcare management, public policy) or equivalent experience.
12–15+ years of professional industry experience in healthcare, reimbursement, pharmaceuticals, biotechnology, or operations management.
5+ years of direct people management experience leading teams through change.
Proven track record of planning, prioritizing, and managing complex process changes and operational realignments.
Strong influencing and communication skills.
Comfort in utilizing data and technology to improve patient outcomes.

Nice To Haves

Advanced degree (Master's, MBA, relevant PhD, or JD).
Direct experience working with or supporting a 501(c)(3) charitable foundation or patient assistance program within the biopharmaceutical space.
Deep expertise in pharmaceutical supply chain, inventory management, or drug distribution regulations.

Responsibilities

Lead and execute strategic GPF Board of Directors workstreams, architecting high-impact donor presentations in close partnership with the Head of GPF.
Drive nationwide operational alignment to standardize the patient experience across multiple therapeutic areas through all product life cycle stages.
Own the nationwide execution of new GPF programs, embedding Board-approved decisions into patient support services across all Genentech products.
Spearhead strategic realignments of processes, SOPs, and systems to maximize operational efficiency while safeguarding GPF’s independent 501(c)(3) charitable status.
Address highly complex patient cases, escalations, and exception requests, establishing structural changes to resolve systemic issues.
Provide end-to-end oversight of a high-volume, high-value charitable product inventory, defining shipping and distribution standards that align with pharmaceutical regulations.
Partner closely with PX Delivery Regional Leads, Marketing, and Customer Engagement leadership to integrate strategic insights into GPF operational planning.