GPF Program Delivery and Operational Excellence Leader

Roche•South San Francisco, CA

10d•$206,800 - $384,000•Hybrid

About The Position

The CMG Patient Strategy aims to create a holistic, cross-functional approach to deliver a best-in-class patient experience that aligns with the portfolio, technology tools, and consumer-driven patient expectations in a rapidly evolving business landscape. As the GPF Program Delivery and Operational Excellence Leader, you will serve as a strategic leader accountable for the overarching direction, mid-term strategy, and operational execution of Genentech Patient Foundation (GPF, an independent, non-profit 501c3) programs. In this role, you will act as the primary decision-maker for Foundation operations, ensuring Frontline support services seamlessly enable product access and drug delivery for eligible patients across all therapeutic areas.

Requirements

Hold a Bachelor’s degree in a related field (e.g., business, finance, healthcare management, public policy) or equivalent experience.
12–15+ years of professional industry experience in healthcare, reimbursement, pharmaceuticals, biotechnology, or operations management.
5+ years of direct people management experience leading teams through change.
Proven track record of planning, prioritizing, and managing complex process changes and operational realignments.
Strong influencing and communication skills, with a comfort in utilizing data and technology to improve patient outcomes.

Nice To Haves

Advanced degree (Master's, MBA, relevant PhD, or JD).
Direct experience working with or supporting a 501(c)(3) charitable foundation or patient assistance program within the biopharmaceutical space.
Deep expertise in pharmaceutical supply chain, inventory management, or drug distribution regulations.

Responsibilities

Lead and execute strategic GPF Board of Directors workstreams, architecting high-impact donor presentations in close partnership with the Head of GPF.
Drive nationwide operational alignment to standardize the patient experience across multiple therapeutic areas through all product life cycle stages.
Own the nationwide execution of new GPF programs, embedding Board-approved decisions into patient support services across all Genentech products.
Spearhead strategic realignments of processes, SOPs, and systems to maximize operational efficiency while safeguarding GPF’s independent 501(c)(3) charitable status.
Address highly complex patient cases, escalations, and exception requests, establishing structural changes to resolve systemic issues.
Provide end-to-end oversight of a high-volume, high-value charitable product inventory, defining shipping and distribution standards that align with pharmaceutical regulations.
Partner closely with PX Delivery Regional Leads, Marketing, and Customer Engagement leadership to integrate strategic insights into GPF operational planning.