Senior Director, Global Travel & Employee Services

Lam Research•Fremont, CA

1d•$175,000 - $389,000

About The Position

The Global Human Resources Group operates on the understanding that our people are our most valuable assets. They think globally to optimize our workforce, integrate our Core Values into everything we do, and deliver the HR solutions to enhance the employee experience and enable future growth. At Lam Research, employee experience is a strategic advantage—and this role sits at the center of it. As Senior Director, Global Travel & Employee Services, you will shape how employees experience Lam every day: how they travel, how they gather, how they are supported on campus, and how services enable them to do their best work. This is a highly visible, global leadership role with direct influence on employee satisfaction, operational excellence, and Lam’s culture. You will lead the strategy, execution, and continuous evolution of Lam’s Global Travel and Employee Services organization, overseeing travel programs, corporate card operations, on‑site food services, breakrooms, and large‑scale corporate events. Your work will directly impact thousands of employees across the globe—balancing efficiency, compliance, and innovation with a best‑in-class employee experience. This role is ideal for a strategic, adaptable leader who thrives at the intersection of operations, experience design, and transformation, and who is energized by partnering across the enterprise to deliver meaningful, scalable impact. This role doesn’t just manage services—it shapes how employees experience Lam every day. From the first business trip to everyday moments on campus, your leadership will help create an environment where employees feel supported, valued, and empowered to do extraordinary work.

Requirements

Bachelor’s degree in Business, Computer Science, Math, Statistics, Hospitality, or a related field; MBA or Master’s preferred.
12+ years of global, multi‑national experience leading Corporate Travel and Employee Services programs at scale.
Proven success leading global teams and complex supplier ecosystems.
Strong change leadership experience, including technology implementations and process transformation.
Exceptional communication and influencing skills, with the ability to partner effectively at all levels.
Analytical, strategic thinker with strong attention to detail and operational discipline.
Experience with Concur Travel implementations and enhancements.
Experience overseeing on‑site corporate food services and event planning.
Comfortable operating in a fast‑paced, evolving environment.

Responsibilities

Elevate the employee experience by designing and delivering global travel and employee services that are seamless, inclusive, and aligned to how employees work and connect at Lam.
Define the global strategy for Travel and Employee Services to support business objectives while improving employee engagement, productivity, and satisfaction.
Lead and inspire a global team of employees and suppliers, fostering high performance, accountability, and a strong service mindset.
Oversee global operations including travel programs, corporate card management, onsite cafeterias, breakrooms, and high‑profile corporate events.
Drive innovation and transformation by introducing best practices, new technologies, and modern service delivery solutions.
Strengthen governance and compliance through robust controls, quality assurance, and monitoring aligned with company policies and industry standards.
Optimize supplier partnerships by ensuring accountability while building collaborative relationships that deliver consistent, high‑quality service globally.
Use data and insights to define success, with clear metrics and reporting across compliance, efficiency, service quality, and employee impact.
Represent Lam with credibility and influence by partnering across Human Resources, Finance, Legal, Security, Engineering, and other functions to integrate services seamlessly across the enterprise.
Lead the end‑to‑end global Travel & Employee Services function, spanning strategy, operations, policy, systems, and supplier management.
Develop and execute a comprehensive global roadmap for travel and employee services that evolves with Lam’s growth and workforce needs.
Ensure high‑quality day‑to‑day operations while driving longer‑term transformation initiatives.
Partner closely with cross‑functional stakeholders—including People Operations, Payroll, Accounting, Compliance, FP&A, Employment Tax, Legal, and Security—to deliver aligned, compliant solutions.
Maintain a strong quality assurance and control environment, with clear ownership, monitoring, and escalation processes.
Lead Quarterly Business Reviews (QBRs) with service partners to assess performance, surface insights, and drive continuous improvement.
Champion change management, supporting adoption of new tools, processes, and ways of working across regions.