Director, Global Investigation Services

Booking Holdings (NASDAQ: BKNG)•Norwalk, CT

2d•Hybrid

About The Position

Booking Holdings (NASDAQ: BKNG) is the world's leading provider of online travel and related services, provided to consumers and local partners in more than 220 countries and territories through five primary consumer-facing brands: Booking.com, Priceline, Agoda, KAYAK and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. For more information, visit BookingHoldings.com and follow us on X (formerly known as Twitter) @BookingHoldings. This role is eligible for our hybrid work model: Two days in-office. At Booking Holdings, our values give us purpose, and our shared commitment to Absolute Integrity is woven into everything we do. We are seeking a steady, high-impact Director, Global Investigation Services to join our Compliance & Ethics team. Reporting to the VP, Investigations, you will be responsible for the implementation and continuous improvement of our global investigation program. As a key partner to our brands, you will champion a “speak-up” culture by leading complex compliance investigations with exceptional rigor and pace. We are looking for an inclusive leader with a blend of prosecutorial, government, and multinational in-house experience to drive operational efficiency. By leveraging data and metrics to shape the future of corporate integrity, you will bring positive energy to a global team dedicated to making it easier for everyone to experience the world safely and ethically. As a global leader, you will maintain a presence across our corporate hubs in both Norwalk, CT and New York City, fostering close partnerships with our brand teams in both locations. In this role you will get to: Drive continuous improvement of the investigation program, the management of the investigation docket, and ways of working with key stakeholders across brands, including: Oversee the concern-raising hotline, including intake, triage, and assignment of all concerns, with the ultimate goal of continuously improving the speak-up culture Review and advise on effective ways of working with other functions (HR, Security, Legal, etc.); Monitor the effectiveness of our investigation program in detecting and responding to potential violations of law, regulations, and internal policies and controls; Continuously improve and maintain the investigation program consistent with published guidance on effective investigations; and Maintain comprehensive and up-to-date knowledge and understanding of the legal and regulatory requirements and developments relating to investigations across diverse jurisdictions Lead day-to-day management of the global investigation docket, including oversight of concerns from triage and case assignment to case closure and review of investigation reports to ensure quality and consistency Engage with senior business leaders and Legal, HR, and other stakeholders in connection with investigation progress, outcomes, and trend reporting Leverage technology to enhance the investigation program's effectiveness. Play a critical role in defining key investigation metrics and developing and deploying processes, systems, and tools to monitor, measure, and report on investigation outcomes and trends; ensure meaningful and consistent reporting of investigation metrics; drive data analysis to support improved risk assessment by compliance teams Work across brands and with diverse stakeholders to ensure proportionate and consistent discipline, appropriate remediation, and root cause analysis in the wake of investigations Develop investigation program presentations, dashboards, reports, and other materials for senior management, business leaders, and other relevant stakeholders Lead, manage, and partake in other strategic initiatives and special projects as needed

Requirements

JD or equivalent required
Experience investigating complex compliance concerns in a matrixed and cross-jurisdictional environment
Experience designing and implementing company-wide investigation best-practices, including relating to intake of concerns, communications with concern raisers, conducting interviews, and drafting investigation reports that can withstand internal and external scrutiny
Experience supporting a diverse and global team
Proven experience driving investigation excellence with large-scale global programs
Experience working on a global team, capable of delegation, team building, and strategic leadership, driving alignment and consensus
Display the highest levels of integrity
Outstanding verbal and written communication skills, with excellent presentation skills and demonstrated ability to be clear and concise when communicating with global stakeholders
Proven success in communicating effectively with stakeholders at all levels globally

Responsibilities

Drive continuous improvement of the investigation program, the management of the investigation docket, and ways of working with key stakeholders across brands, including:
Oversee the concern-raising hotline, including intake, triage, and assignment of all concerns, with the ultimate goal of continuously improving the speak-up culture
Review and advise on effective ways of working with other functions (HR, Security, Legal, etc.)
Monitor the effectiveness of our investigation program in detecting and responding to potential violations of law, regulations, and internal policies and controls
Continuously improve and maintain the investigation program consistent with published guidance on effective investigations
Maintain comprehensive and up-to-date knowledge and understanding of the legal and regulatory requirements and developments relating to investigations across diverse jurisdictions
Lead day-to-day management of the global investigation docket, including oversight of concerns from triage and case assignment to case closure and review of investigation reports to ensure quality and consistency
Engage with senior business leaders and Legal, HR, and other stakeholders in connection with investigation progress, outcomes, and trend reporting
Leverage technology to enhance the investigation program's effectiveness.
Play a critical role in defining key investigation metrics and developing and deploying processes, systems, and tools to monitor, measure, and report on investigation outcomes and trends; ensure meaningful and consistent reporting of investigation metrics; drive data analysis to support improved risk assessment by compliance teams
Work across brands and with diverse stakeholders to ensure proportionate and consistent discipline, appropriate remediation, and root cause analysis in the wake of investigations
Develop investigation program presentations, dashboards, reports, and other materials for senior management, business leaders, and other relevant stakeholders
Lead, manage, and partake in other strategic initiatives and special projects as needed