Senior Director, Global Engineering Strategy & Execution

NielsenIQ•Toronto, ON

18h•CA$129,500 - CA$1,781,000•Remote

About The Position

The Chief of Staff serves as the operational force multiplier for the SVP of Global Engineering, focusing on day-to-day administrative and operational excellence that enables senior leadership to concentrate on strategic initiatives. This operationally-focused role eliminates reporting failures, automates manual data compilation, and creates systematic visibility across the global engineering organization. This role supports the SVP of Global Engineering and their direct VP reports by transforming reactive management approaches into proactive operational intelligence, reducing leadership administrative burden, and ensuring reliable operational reporting and performance visibility. This role does not own engineering delivery, technical architecture, people management, performance evaluation, or security frameworks. Accountability for outcomes remains with VPs and Engineering Directors.

Requirements

10+ years operational support for senior executives in Chief of Staff, Program Manager, or Operations Manager roles
Technology/engineering background in software development organizations; understanding of Agile methodologies, DevOps practices, and engineering metrics
Process improvement track record with examples of eliminating manual processes, improving reporting accuracy, implementing operational improvements, and implementation of continuous improvement procedures.
Data analysis & reporting skills proficient with spreadsheet applications, business intelligence platforms, and data visualization tools; ability to create executive dashboards and presentations
Experience with workflow automation tools, API integrations, and scripting capabilities to eliminate manual processes
Understanding of enterprise systems connectivity including HR platforms, project management tools, development environments, and business intelligence systems
Natural focus on process efficiency, quality improvement, systematic problem-solving; exceptional attention to detail in executive materials
Excellent facilitation skills, strong story-telling skills, ability to work across organizational boundaries, proactive problem identification and escalation capabilities
Achieved through the completion of an MBA program or through relevant experience transforming large technology organizations into efficient and effecting teams.

Nice To Haves

Engineering or technical degree
Large organization experience
Consulting or operational excellence background
Change management experience
Data analysis or statistical capabilities

Responsibilities

Own end-to-end compilation ensuring 100% on-time delivery of monthly & quarterly reviews; standardize templates across engineering functions; automate data collection from capacity management, HR systems, project tracking, and development platforms.
Track engineering productivity metrics, team health indicators, capacity planning, capability management, and quality measures; maintain executive dashboards with real-time operational visibility.
Facilitate and oversee the planning and maintaining of the Global Engineering team’s three year plan, updated annually.
Implement validation and review procedures ensuring data accuracy and report quality before executive presentation.
Facilitate leadership meetings with productive agendas; track action items with systematic follow-up; coordinate engineering-driven project portfolio requiring SVP oversight.
Primary coordination between Engineering and Enterprise IT, Operations, Cybersecurity, Product Management, Project Management Office, and Finance groups; manage information flow and ensure critical issue escalation.
Identify and eliminate bottlenecks; create documented procedures teams will follow; identify opportunities to implement business process automation leveraging system APIs and integration capabilities; manage engineering memorandums, policies, and procedures; establish problem management processes to identify root cause of repeat issues and report steps for remediation.
Identify operational issues, team health concerns, and delivery risks before impact; analyze trends and patterns; develop automated alerting for threshold breaches; participate in regular status calls to detect issues early and escalate.
Monitor team performance, resource utilization, and capacity across engineering groups; provide regular operational risk assessment and mitigation recommendations.
Prepare executive presentations and communications; ensure consistent follow-up on decisions and commitments.