Senior Director, Global Compliance Operations & Investigations Lead

ZOLL Medical Corporation•Chelmsford, MA

1d•$220,000 - $290,000•Remote

About The Position

The Senior Director, Global Compliance Operations & Investigations Lead serves as a key strategic leader within the Compliance organization of ZOLL Medical Corporation. This role is responsible for leading and advancing the company's global compliance audit and investigations function while driving operational excellence across critical compliance processes, programs, and initiatives. The position oversees a global team of compliance professionals and works closely with senior leaders, business partners, Legal, Human Resources, Internal Audit, and other cross-functional stakeholders across all divisions and regions. This leader is accountable for the end-to-end management of the global compliance audits and investigations program, including intake, risk assessment, triage, scoping, investigation strategy, execution, documentation, remediation, reporting, corrective action monitoring, and case closure. The role also provides strategic oversight of compliance data analytics, trend identification, root cause analyses, and continuous improvement initiatives designed to strengthen the company's overall compliance framework and mitigate organizational risk. The Senior Director establishes and promotes consistent global standards, protocols, and governance practices related to compliance operations, investigations, and monitoring activities. This individual is expected to exercise strong judgment and maintain the highest levels of integrity, independence, confidentiality, and professionalism while managing sensitive and complex matters across a highly regulated global healthcare environment. The position regularly interacts with senior business leadership and executive stakeholders. The role carries significant decision-making responsibility and strategic influence across the organization. This is a highly visible leadership position that supports ZOLL's mission, vision, core values, and commitment to ethical business practices and patient-centered innovation. The Senior Director is expected to champion a strong culture of compliance and integrity while ensuring adherence to ZOLL's Compliance Program, Code of Conduct, applicable laws and regulations, and all company and divisional policies and procedures.

Requirements

Bachelor's Degree required.
US Juris Doctor (J.D.) or international equivalent degree required.
10–15+ years of experience in healthcare law, compliance, investigations, or a comparable role.
Demonstrated experience managing complex business relationships, compliance functions, or cross-functional initiatives.
Ability to operate with minimal direct supervision, identify key risk areas, and exercise sound judgment in escalating significant issues.
Strong leadership and management skills, with the ability to build, develop, and lead cohesive, high-performing teams.
Strong interpersonal and executive communication skills, with the ability to effectively engage with all levels of management using diplomacy and tact.
Strong analytical, investigative, and problem-solving skills.
Excellent oral and written communication skills.
Demonstrated ability to manage highly sensitive and confidential matters with professionalism and discretion.

Responsibilities

Provide strategic leadership by establishing the global vision, strategy, and operating model for the Compliance Audit & Investigations Program.
Design and continuously enhance investigation policies, standards, protocols, and governance to ensure consistency, fairness, regulatory defensibility, and compliance with local regulatory requirements worldwide.
Oversee the consistent application of audit and investigation methodologies, documentation standards, and evidence management practices globally.
Ensure effective triage, risk assessment, and escalation protocols for all incoming matters.
Provide executive oversight of complex, high-risk, and sensitive audits and investigations, including allegations involving senior leaders or matters involving significant regulatory exposure.
Partner with Legal on matters involving litigation risk, government inquiries, regulatory reporting, or engagement of external counsel.
Collaborate closely with Legal, Human Resources, Third-Party Audit, Security, Privacy, Risk Management, and regional leadership to ensure coordinated and holistic case management.
Provide oversight of the organization’s global reporting channels (e.g., hotline, web portal, and open-door reporting mechanisms).
Analyze global case data and trends to identify systemic risks, cultural concerns, and opportunities for proactive mitigation.
Establish KPIs, dashboards, and executive reporting to analyze and communicate internal audit and investigation performance, outcomes, root causes, trends, emerging risks, and recommendations for corrective action.
Drive continuous improvement through benchmarking, metrics, technology enablement, and process optimization.
Champion initiatives that strengthen trust in the reporting process and reinforce a strong ethical culture.
Translate audit and investigation findings into actionable insights that inform risk assessments, policy enhancements, training priorities, and internal controls.
Ensure the program adapts to changing regulations, enforcement trends, and industry best practices.
Build and lead a high-performing global audit and investigations team by setting clear expectations, performance standards, and development plans for direct reports and emerging leaders.
Contribute to the development of the annual enterprise compliance plan and broader strategic priorities.
Oversee and directly supervise professionals responsible for providing compliance guidance to the business and for monitoring, auditing, and investigating compliance concerns.