Senior Director, Field Force Excellence

Genentech • Daly City, CA

1d • $214,600 - $398,600 • Hybrid

About The Position

The Senior Director of Insights & Analytics, Field Force Excellence, is a strategic leader responsible for using data science, commercial operations, and predictive analytics to support customer-facing field teams. Reporting to the Executive Director of Field Analytics & Insights (FAI), the role leads a team of analytics professionals and oversees work to improve sales force effectiveness, territory design, incentive governance, and omnichannel engagement across a multi-billion-dollar product portfolio. The role is based in South San Francisco and follows a hybrid schedule with three days per week on campus. Relocation benefits are available.

The position sets field force effectiveness analytics strategy in partnership with executive customer engagement leaders; oversees incentive compensation design, modeling, rollout, and compliance governance; directs territory sizing and alignment, customer segmentation, and call planning; and establishes performance analytics and subnational KPI frameworks. It also champions AI-enabled analytics and omnichannel account planning tools for field workflows, develops an inclusive and high-performing team of 6–8 analytics managers and data specialists, and presents executive-ready analyses to inform commercial strategy and portfolio decisions.

Requirements

• Bachelor’s degree in a quantitative, analytical, business, or life sciences discipline.
• At least 12 years of progressive commercial operations, sales analytics, or portfolio analytics experience in the pharmaceutical industry.
• Demonstrated expertise in brand strategy and analytics, field force strategy, segmentation and targeting, and field effectiveness measurement.
• Proven direct line management experience leading, developing, and inspiring analytical professionals.
• Experience leading large-scale, cross-portfolio analytics initiatives that have affected commercial resource allocation and revenue growth.
• Deep business understanding of the pharmaceutical industry and ability to translate ambiguous questions into actionable analytics.
• Strong track record managing complex, simultaneous cross-functional projects from strategy through operational implementation.
• Exceptional verbal, written, and visual communication skills, with the ability to influence executive leadership and translate technical analytics into strategic business decisions.

Nice To Haves

• Master’s degree such as an MBA or an MS in Business Analytics, Statistics, Data Science, Operations Research, or a related life sciences discipline.

Responsibilities

• Define and execute the field force effectiveness analytical vision, partnering with executive customer engagement leaders to translate commercial strategy into operational execution.
• Oversee the design, modeling, rollout, and compliance governance of incentive compensation programs across sales teams.
• Direct national and subnational territory sizing and alignment, customer segmentation, and call-planning initiatives to improve market reach, field productivity, and ROI.
• Build and monitor performance analytics and subnational KPIs to track field execution, assess business health, and identify commercial opportunities and risks.
• Champion the development and adoption of AI-enabled analytics tools and omnichannel account-planning capabilities embedded in field customer workflows.
• Coach, mentor, and develop a team of 6–8 analytics managers and data specialists, fostering an inclusive culture of analytical excellence and continuous learning.
• Translate complex data science into executive-ready narratives that influence commercial strategy and portfolio decisions.

Benefits

• Relocation benefits are available.
• A discretionary annual bonus may be available based on individual and Company performance.
• The position qualifies for company benefits; details are referenced via a link in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior