Senior Director, Federal Account Management

Cigna Healthcare • St. Louis, MO

6d • Hybrid

About The Position

This role involves leading a team that delivers healthcare benefits to the Military and Veterans, as well as other programs supporting Federal agencies. The position requires collaboration, strategic thinking, innovation, and the ability to navigate ambiguity and complexity. The Senior Director will lead a team interfacing throughout the organization to deliver Health Services to the Department of Defense, Department of Veteran Affairs (VA), and Department of Homeland Defense and Security. This includes developing and executing account team strategies in partnership with internal subject matter experts and external consultants, improving beneficiary access to care, engaging prescribers, overseeing retail network strategies, evolving reporting capabilities, and ensuring seamless interfaces with external customers. The role also involves directing and assessing account management services, managing client relationships for satisfaction and renewal, and overseeing the implementation of new accounts, products, policies, and services. The position is part of a cohesive team dedicated to meeting customer commitments.

Requirements

• Bachelor’s degree in related field preferred
• 12+ years of experience, preferably in the PBM or healthcare industry
• Extensive experience managing client implementations and relationships
• Ability to negotiate, lead others, organize, analyze and interpret information, as well as financial acumen
• Ability to provide excellent customer service to motivate people and drive team-based results while meeting project deadlines
• Exceptional verbal and written communication and presentation skills focused on internal and external clients
• Ability to travel overnight up to 35%

Nice To Haves

• Master’s degree a plus

Responsibilities

• Direct and assess the quality, consistency, and satisfaction of services provided within the assigned business division.
• Collaborate and influence across the business with sales, clinical programs, product management, program delivery, IT, supply chain, pharma contracting, legal, payer account management, and operations to ensure successful execution and implementations.
• Work cross-functionally to maximize sales volume, client upsells and new market opportunities.
• Manage profit, revenue and gross margin for assigned clients.
• Develop strategic work plan goals to include, but not limited to, gross margin, client retention, renewal, upsell targets, and employee engagement and enablement.
• Oversee the implementation of new accounts, products, policies and services.
• Manage ongoing client relationships to ensure retention targets are met.
• Oversee resolution of client issues.
• Engage in sales presentations to potential clients.
• Lead and/or participates in Quarterly Business Reviews with existing clients and senior leadership.
• Collaborate with management team to provide career development opportunities, evaluate performance, and provide feedback to promote employee growth and retention.
• Lead strong team of ~25 high-performing account managers and analytics professionals located in multiple sites.
• Work on special projects and task forces as needed.

Benefits

• Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality.
• Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
• The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior