Senior Director, Family Housing Innovation & Implementation

Mercy Housing•Denver, CO

10d•$145,000 - $165,000•Hybrid

About The Position

At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country. The successful Sr Director of Family Housing Innovation and Implementation will lead the day to day implementation of a grant funded Action Plan. You will be the operational backbone of a transformative, multi-year initiative designed to pilot a scalable Mercy Housing operating platform for unified operations model. You will coordinate and work across the Mercy organization. This is a hybrid eligible position, that requires travel to Mercy Housing locations.

Requirements

Eight (8) years of progressive experience in organizational change management, transformation, program management and delivery in real estate, affordable housing, healthcare or related transferable skills.
Proven experience leading large-scale enterprise transformations with measurable adoption outcomes.
Strong understanding of change management frameworks and how to operationalize them (e.g., stakeholder engagement, impact assessment, readiness, enablement, adoption measurement).
Demonstrated ability to influence senior leaders and build alignment across functions and geographies.
Experience developing governance models and scaling change practices across multiple concurrent programs.
Track record of delivering executive-ready communications and executive reporting.
Strong program leadership and stakeholder management skills; ability to manage ambiguity.
Excellent written and verbal communication skills, including the ability to tailor messaging to different audiences.
Proficiency with project/program management tools and performance/analytics (tools vary by organization).
Experience with implementation of roadmaps, dashboards, risk registers, decision logs, funder deliverables, performance-management routines, and continuous-improvement cycles.
Ability to partner with finance and operations teams to assess cost, benefit realization, NOI/property-performance implications, and sustainability of new operating models.
Familiarity with outcomes measurement, evaluation design, implementation studies, data quality, and performance management.
Experience coordinating complex grant-funded or investment-funded initiatives with milestone-based payments, semi-annual reporting, annual financial reporting, audit-related submissions, and funder monitoring expectations.

Responsibilities

Participate in leading day-to-day implementation of the Family Housing Innovations Action Plan across all major workstreams as the project scales during the Action Plan period.
Develop and maintain integrated workplans, timelines, milestones, dependencies, and risk registers.
Coordinate execution across portfolio growth, unified management model implementation, economic mobility services, change management, communications, and learning and evaluation activities.
Track progress against Action Plan goals, deliverables, and implementation milestones.
Coordinate activities among Philanthropy, Property Operations, National Resident Services (Resident Impact Metrics), Resident Services, Development, Finance, Accounting, Communications, HR/People & Culture, Learning & Evaluation, and regional leadership teams.
Manage dependencies across multiple concurrent initiatives.
Help to facilitate collaboration among internal teams, consultants, evaluators, and implementation partners.
Ensure issues are surfaced early and resolved effectively to minimize implementation delays.
Partner with internal and external evaluation teams to implement learning agendas, measurement frameworks, evaluation activities, including the potential for future scaling beyond the pilot period.
Support development and monitoring of implementation, resident impact metrics, staff and resident experience, and property performance indicators.
Coordinate collection of implementation lessons, pilot findings, and continuous improvement recommendations.
Facilitate learning reviews and help translate findings into operational improvements and strategic decisions.
Support implementation of change management, communication, training, and stakeholder engagement strategies.
Identify implementation risks and adoption barriers across regions and functions.
Help maintain organizational momentum through consistent communication, stakeholder engagement, and progress visibility.
Promote a culture of learning, adaptation, and continuous improvement.
Serve as primary project coordination liaison for consultants, evaluators, technology providers, and external implementation partners.
Coordinate workplans, meeting cadence, deliverables, and accountability structures with external partners.
Monitor performance and ensure alignment with Action Plan objectives.
Coordinate funder-facing reporting, board and executive updates, implementation dashboards, performance narratives, and evidence products that communicate progress, risks, outcomes, and lessons learned to internal and external stakeholders.
Provide direction and day-to-day leadership to the integration team.
Facilitate some project initiative pilots or trials to track results and recommend strategic pivots, insights and/or timely implementation.
Lead through both direct and matrixed authority, ensuring cross-functional teams understand deliverables, timelines, data expectations, decision processes, and escalation paths.
Partner with Finance, Legal, Philanthropy, and program leaders.

Benefits

Early close Fridays (3 paid hours each Friday)
Early close prior to a holiday (3 paid hours)
Paid Time off between Christmas and New Year's Holiday
Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
403b + match
Paid Volunteer Time
Paid Parental Leave and Care Giver Leave
Paid Life Insurance
Free Employee Assistance Plan
Free Basic Dental
Pet Insurance options