Senior Director-Enterprise Food Operations
About The Position
The Senior Director, Enterprise Food Operations serves as Mayo Clinic’s enterprise leader and owner’s representative for nonpatient food service operations, enterprise food service governance, operational performance, retail and unattended services, financial and contract compliance, innovation enablement, sustainability, and cross domain execution across all Mayo Clinic sites. This role is accountable for defining and maintaining enterprise standards, operating frameworks, performance expectations, governance structures, and implementation discipline within a contracted service delivery model. Accountability is held at the system level, supporting consistency in outcomes, experience, performance, and execution across all sites. The Senior Director provides enterprise level leadership by translating strategic priorities into measurable standards, playbooks, operating cadence, and clear expectations. The role partners closely with site leadership, patient dining and nutrition leadership, vendor partners, finance, supply chain, and enterprise support functions to support consistent, reliable delivery aligned with Mayo Clinic’s Category of One framework. This role does not own patient dining, clinical nutrition, or nutrition and wellness domains, which are led through the parallel Senior Director, Patient Dining, Nutrition, and Wellness structure. Where domains intersect, the Senior Director, Enterprise Food Operations supports operational alignment, execution discipline, and coordinated enterprise performance without assuming patient dining or clinical nutrition accountability.
Requirements
- Bachelor’s degree in business, healthcare administration, hospitality, food service management, or related field.
- Seven or more years of progressive leadership experience leading multi-unit operations across multiple sites or locations.
- Demonstrated experience in contract managed environments in a senior operational leadership or contract management role.
- Experience working within vendor partner delivery models with shared accountability for performance.
- Proven ability to operate effectively in a matrixed, enterprise environment.
- Candidates must be located within 100 miles of a Mayo Clinic campus in Rochester, MN.
Nice To Haves
- Master’s degree in healthcare administration, business, hospitality, or related field.
- Experience in healthcare hospitality, food service, hospitality, facilities, or comparable service-based operations.
- Demonstrated experience leading or contributing to enterprise governance structures, systemwide standardization initiatives, and cross site performance improvement strategies.
Responsibilities
- Enterprise level accountability across nonpatient food service domains, including retail and unattended services, financial and contract compliance, nonpatient quality and service, innovation enablement, sustainability, people alignment, and enterprise operating cadence.
- Works in close partnership with the Senior Director, Patient Dining, Nutrition, and Wellness to support alignment across the full food service system.
- Responsibilities may flex across enterprise food service domains as required to support enterprise priorities, performance requirements, and coordinated execution.
- This role requires demonstrated hands-on expertise in contract foodservice operations at multi-site scale. Qualified candidates will have served in roles such as District Manager, Regional Director of Operations, Vice President of Operations, or equivalent contract foodservice operations consultant focused on operating models and governance.
- Leadership is exercised through standards, governance, and accountability. The Senior Director does not manage site or vendor staff directly but evaluates performance and drives alignment through enterprise mechanisms.
- Matrix discipline is required. The role partners across enterprise, site, retail, patient dining, nutrition, wellness, and operations domains without assuming day to day operational ownership.
- Enterprise governance and operating model design.
- Contract foodservice operations leadership at multi-site scale.
- Financial performance, contract compliance, and operational metric discipline.
- Vendor governance and performance accountability.
- Executive communication and cross domain partnership.
- Systems thinking, standardization, and change leadership.
Benefits
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
- Continuing education and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
