Enterprise Operations Director

Thomas Jefferson University • Philadelphia, PA

1d • Onsite

About The Position

The Director, Enterprise Operations serves as the primary operational lead and cross-entity coordinator for Jefferson's direct-to-employer (DTE) health and wellness business unit. Reporting directly to the EVP & Chief Health Equity & Community Impact Officer, this role functions as the day-to-day engine of this health and wellness initiative — translating enterprise strategy into coordinated execution across Jefferson's three entities and managing the relationship architecture between entity presidents and their respective product leads. This is a high-visibility, relationship-intensive role that demands both strategic acumen and operational discipline. The Director must navigate the tri-entity governance structure with fluency, align product delivery across Jefferson Health, Thomas Jefferson University, and Jefferson Health Plans, and serve as a trusted extension of the EVP's office in all wellness matters.

Requirements

• Bachelor’s Degree in Business Administration, Public Health, Health Administration, or a related field
• 5 years to 8 years of progressive experience in healthcare operations, strategy, business development, or a related field.
• Demonstrated ability to manage complex, multi-stakeholder initiatives across a matrixed organizational environment.
• Exceptional written and verbal communication skills, with experience producing executive-level documents and presentations.
• High proficiency in Microsoft Office Suite (PowerPoint, Word, Excel); familiarity with project management tools.
• Proven track record of building effective working relationships with senior leaders and external partners.
• Strategic Alignment — Translates enterprise vision into operational plans with clarity and coherence.
• Executive Presence — Engages confidently with C-suite and entity president-level stakeholders.
• Cross-Entity Collaboration — Navigates multi-entity governance with diplomacy and results orientation.
• Operational Excellence — Manages multiple simultaneous workstreams without losing precision or quality.
• Relationship Architecture — Builds trust-based relationships that drive long-term partnership and pipeline growth.
• Analytical Judgment — Synthesizes complex information into clear recommendations and executive summaries.
• Discretion & Integrity — Handles sensitive business development and enterprise strategy with confidentiality.

Nice To Haves

• Master’s Degree in Business Administration, Public Health, Health Administration, or a related field strongly preferred.
• Experience within an academic medical center, integrated health system, or tri-entity enterprise model.
• Familiarity with direct-to-employer health benefit models, self-insured employer strategies, or population health management.
• Experience with health equity frameworks, community benefit strategies, or Medicaid/value-based care programs.
• Existing relationships within Greater Philadelphia employer, payer, or civic communities.

Responsibilities

• Serve as the primary liaison between the EVP & CHEACIO and the three entity presidents (Jefferson Health President, TJU President, and JHP President) on all BE Well™ matters.
• Coordinate and align the work of entity-level product leads — ensuring consistent messaging, shared timelines, and integrated delivery across JH, TJU, and JHP.
• Lead cross-entity working sessions, standing check-ins, and issue escalation processes, maintaining governance rigor across all workstreams.
• Manage the seven-workstream planning document, tracking milestones, dependencies, and deliverables with precision.
• Support the EVP in active employer outreach efforts — including preparation of materials, CRM tracking, and coordination for prospects.
• Draft and refine pitch decks, one-pagers, and meeting briefs tailored to specific employer audiences and Jefferson entity contexts.
• Track employer pipeline activity, maintain accurate records of outreach status, and prepare EVP briefings prior to key employer engagements.
• Oversee the operational infrastructure of the program, including the business plan, RACI matrix, org structure documents, and workstream planning materials.
• Ensure timely production of board-ready deliverables, presentations, and executive briefings as directed by the EVP.
• Identify process bottlenecks, surface risks, and recommend course corrections to the EVP to keep the initiative on timeline.
• Build and maintain productive working relationships with entity presidents, product leads, and key employer contacts on behalf of the EVP.
• Represent wellness in internal cross-functional meetings as delegated by the EVP, bringing both strategic context and operational detail.
• Manage inbound inquiries and outbound communications related to the program with professionalism and discretion.
• Develop and maintain an operational dashboard tracking pipeline health, product workstream status, and employer engagement metrics.
• Prepare regular progress reports and executive summaries for the EVP, entity presidents, and other senior stakeholders as required.
• Support data-informed decision making by synthesizing information across workstreams into actionable intelligence.

Benefits

• medical (including prescription)
• supplemental insurance
• dental
• vision
• life and AD&D insurance
• short- and long-term disability
• flexible spending accounts
• retirement plans
• tuition assistance
• voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
• tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.

What This Job Offers

• Job Type: Full-time
• Career Level: Director