Senior Director, Engineering

Olo • New York, NY

11d • $242,000 - $292,000 • Hybrid

About The Position

Olo Inc. is seeking a Senior Director of Engineering in New York, NY. This role involves managing multiple engineering teams to influence cross-technical and business decisions, ensuring alignment between engineering execution and company-wide goals. The position requires expanding from a domain-specific focus to include cross-functional oversight, aligning multiple teams, and setting direction at a higher level to shape cross-functional strategy. The Senior Director will align engineering teams with the product roadmap by collaborating with product leadership, proactively identifying dependencies, and ensuring strategic initiatives are successfully executed. This role also involves continuously evaluating and driving process improvements, integrating innovative best practices to enhance efficiency, scalability, and business outcomes. Leading cross-functional collaboration to meet key business objectives and resolve team obstacles is crucial. The position provides technical direction for architectural decisions, ensuring systems are scalable, secure, and optimized for long-term success across internal and customer-facing platforms. Driving proactive resolution of high-priority technical issues, streamlining escalation and coordination across teams to minimize business impact, and managing technical risks, including ensuring systems have backup, failover, and disaster recovery plans, are key responsibilities.

Requirements

• Bachelor’s in Comp Sci, Software Eng, or related field
• 5 years exp
• 5 years exp with scaling distributed systems & cloud-based platforms
• 5 years exp with using Cloud technologies including AWS (S3, SNS, SES, API Gateway), Kubernetes, ArgoCD
• 5 years exp with Working in Python, Ruby, Node, PHP, & .Net
• 5 years exp with using software development lifecycle, DevOps, security, & compliance best practices
• 5 years exp with planning & executing software platform changes w/ min disruption to clients/ongoing activity
• 5 years exp with utilizing Queue mechanisms incl RabbitMQ, SQS, Kafka
• 5 years exp with analyzing, assessing, & communicating software implementation options according to various IT environments
• 5 years exp with working w/ Databases incl Postgres, DynamoDB, & MySQL
• 5 years exp with using tools incl Datadog, Logstash, ElasticSearch, Docker, Redis
• 5 years exp with designing & executing plans for software installations
• 5 years exp with using & monitoring software distribution channels, techniques & auto-recovery tools
• 5 years exp with integrating & communicating across applications, databases, & platforms

Responsibilities

• Manage multiple teams to influence cross-technical & business decisions, ensuring alignment between eng execution & company-wide goals.
• Expand from domain-specific focus to include cross-functional oversight, aligning multiple teams & setting direction at a higher level, shaping cross-functional strategy.
• Align engineering teams w/ the product roadmap by collaborating w/ product leadership, proactively identifying dependencies, & ensuring strategic initiatives are successfully executed.
• Continuously evaluate & drive process improvements, integrating innovative best practices to enhance efficiency, scalability, & business outcomes.
• Lead cross-functional collaboration to meet key bus obj & resolve team obstacles.
• Provide technical direction for architectural decisions, ensuring systems are scalable, secure, & optimized for long-term success across internal & customer-facing platforms.
• Drive proactive resolution of high-priority technical issues, streamlining escalation & coordination across teams to minimize business impact.
• Manage technical risks, incl ensuring systems have backup, failover, & disaster recovery plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior