Senior Director, Digital Experience

Transamerica•Cedar Rapids, IA

1d•Hybrid

About The Position

Lead the strategic evolution and modernization of Transamerica’s digital experiences for its Protection Solutions businesses, including websites and digital capabilities for both intermediaries and end customers, as well as lead customer communications across Transamerica’s businesses. Influence strategic investment to differentiate customer experience, drive growth, reduce costs, and improve efficiency. Provide leadership and strategic direction to staff members.

Requirements

Bachelor’s degree in marketing, computer science or related field, or equivalent experience
12 years of experience in the digital space
Eight years of management experience leading and development teams
Expert knowledge of user centered design and digital technologies relevant to assigned focus area
Excellent written, oral and presentation skills to engage and influence staff, partners and stakeholders
Change-management skills to adapt and lead others in a competitive digital environment
Analytical and problem-solving skills

Nice To Haves

5+ years' experience in financial services industry
Excellent presentation and storytelling abilities
Experience in scaled agile product ownership / program leadership

Responsibilities

Lead the development of the digital strategy and roadmap of digital properties across Life Insurance, Annuities & Employee Benefits to meet the needs of the businesses.
Work with senior leadership to influence and optimize the initiative portfolio to achieve business goals, including partnering on the creation of relevant business cases
Lead customer communications across the Transamerica businesses, driving improvements to customer experience and expense savings through driving digitization and adoption of eDelivery and paperless correspondence.
Work with marketing leadership to translate the business strategy of the organization to create innovative digital experiences that drive target outcomes.
Responsible for continued education/advocacy of digital experience goals, strategy, and initiatives to senior leadership
Partner cross-functionally and across the CX & Marketing Center of Excellence, including UX, CX Insights, Marketing, and Savings & Investments digital experience to ensure continued coordination and collaboration across related initiatives.
Strategize with functional areas such as technology, legal and compliance, data & analytics, and business operations to establish best practices for designing positive end-to-end experience at all user touch points.
Strategically align with relevant technical teams in ongoing development and testing work across various properties.
Lead large scale projects and cross-divisional collaborations.
Manage, coach and mentor staff; provide career development and training opportunities.
Approve and manage budgeting, resource planning and prioritization.

Benefits

Competitive Pay
Bonus for Eligible Employees
Pension Plan
401k Match
Employee Stock Purchase Plan
Tuition Reimbursement
Disability Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Employee Discounts
Career Training & Development Opportunities
Paid Time Off starting at 160 hours annually for employees in their first year of service.
Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
Wellness Coaching and Reward Dollars
Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
Adoption Assistance
Employee Assistance Program
Back-Up Care Program
PTO for Volunteer Hours
Employee Matching Gifts Program
Employee Resource Groups
Inclusion and Diversity Programs
Employee Recognition Program
Referral Bonus Programs