Senior Director, Digital Care Transformation

Carrum Health•,

14h•Remote

About The Position

At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you. In 2014 Carrum reinvented the Center of Excellence (CoE) category in digital health. We are the only company in this space with a digital platform and mobile app powering this novel marketplace. Today, most of the US population lives within a 3 hours driving distance of a Carrum CoE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $85M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study [https://www.carrumhealth.com/rand-corp-study-bundled-payments-save/] and featured as a Harvard Business School (HBS) case study [https://www.hbs.edu/faculty/Pages/item.aspx?num=51867]. We are looking for a Senior Director, Digital Care Transformation to help us architect and lead our enterprise-wide AI-driven evolution. The Senior Director will play a critical role in our success. Reporting to the VP, Patient Care, you will own the multi-year digital transformation roadmap and lead high-impact strategic initiatives. You will be crucial in developing and providing the strategy across multiple teams to ensure Carrum scales through technology rather than linear headcount growth. You’ll be responsible for setting the direction for digital innovation, managing senior project leads, and ensuring the successful adoption of AI across the org. You’ve hustled, you’ve created, you’ve implemented, and you love the intensity of a startup in high-growth mode.

Requirements

Advanced Project Management skills (PMP preferred), with experience leading massive digital shifts and managing complex technical dependencies.
Expert skills in AI strategy and implementation, with a deep understanding of how to deploy automation in a healthcare environment.
12+ years of experience in Strategic Ops, Management Consulting, or Product Ops, with 5-8 years of experience leading other leaders.
Proven Experience as an Senior Leader, with a track record of developing strategy for an entire business unit, not just a single sub-team.
Deep Technical Fluency, capable of engaging with Engineering and Data Science teams to design system-level solutions.
Track record in driving ROI through digital shifts, with the ability to measure the impact of technology on operational margin and scalability.
Ability to influence at the Executive Level, navigating complex organizational dynamics to gain buy-in for disruptive changes.
Entrepreneurial and resourceful — we need people who can find creative ways to make a big impact quickly and without much direction.
Experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced environment.
Passion for collaborating cross-functionally with sales, operations, client success, data, and product teams to ideate, complete projects, and drive impactful results.

Responsibilities

Own the AI & Automation Roadmap for operations, identifying and prioritizing use cases for Generative AI, LLMs, and automation to streamline the member and provider experience.
Lead Transformation Project Management, directing the execution of complex, cross-functional "step-change" initiatives that fundamentally alter how we deliver care.
Regularly collaborate with Product and Engineering leadership as the primary operational architect, translating operational "pain" into technical specifications.
Drive "Human-in-the-loop" AI integration, ensuring that digital tools are designed to augment our clinical staff and improve decision-making speed.
Set Functional Strategy for Scalability, defining how Carrum transitions from manual-intensive workflows to an AI-native service model.
Optimize Unit Economics, focusing on reducing "cost-per-case" through the implementation of digital self-service tools and internal automation.
Mentor and Develop Senior Project Talent, holding your team accountable for creating an inclusive, high-performance environment that reflects company values.