Senior Director, Department Administrator

Banner Health • Tucson, AZ

1d • Onsite

About The Position

This position has overall responsibility for the Department’s financial and operational performance in its clinical practice, research, and educational and training activities. This position has accountability for the operational success of the academic department in the College of Medicine (UACOM), and its clinical business enterprise which operates, in a variety of locations, as part of Banner Health.

Requirements

• Bachelor’s Degree in a relevant field
• A minimum of five years of progressively responsible managerial experience in designated facility, business entity or area
• A minimum of two years management level experience within a major health care organization, health system setting, or large multi-operational corporate environment in complex industries similar to healthcare.
• Expert-level knowledge and awareness of area of expertise in designated facility, business entity or area.
• Experience working in an integrated delivery system, multi-hospital system, or managed care organization in a management level position in assigned area of responsibility.
• Proven track record of driving successful performance outcomes and accomplishing organizational goals.
• Experience anticipating and responding to the needs of internal and external customers.
• Experience managing a budget.
• Strong financial and business acumen.
• Knowledge of budgeting and forecasting methodologies.
• Able to analyze and interpret data.
• Skilled in building partnerships with management, staff, and stakeholders to achieve department goals and objectives; managing problems and situations where uncertainty is inherent; developing strong, enduring, and trusting relationships; fostering the development of cohesive teams; persuading others to adopt a particular stance on an issue; developing and evaluating best practices and emerging trends for organizational applicability and appropriateness; constructing new and innovative solutions for complex and varying problems and situations while considering the larger perspective or context; mentoring and coaching staff by providing open and honest feedback to enhance performance; developing and implementing strategic goals and initiatives that support organizational success; effectively allocating available resources; utilizing data and information to make informed and appropriate decisions; negotiating win-win scenarios with internal customers and/or outside vendors/partners; developing collaborative relationships with internal and/or external strategic partners and/or other applicable parties.
• Excellent human relations, organizational and communication skills are essential.
• Leadership style and characteristics necessary to effectively perform in this role include: strong work ethic; results-oriented; persuasive; motivational; able to make rational decisions in difficult situations; inspirational; honorable; confident; systems-thinker; innovative; life-long learner; courageous; high-energy; integrity; collaborator; ability to work with teams; good listening; nonvolatile; values multiple disciplines; and passionate about continuously improving and providing high quality care and service excellence to patients, families, employees and physicians.

Nice To Haves

• Master's degree in business administration, health care administration or a related field is preferred.
• Additional related education and/or experience preferred.
• Depending upon assigned area of responsibility, position may require applicable certifications and/or licensures, including but not limited to: RN; MD or DO; Driver’s License; Certified Healthcare Protection Administrator (CHPA); Certified Protection Professional (CPP); Chartered Property Casualty Underwriter (CPCU); Associate in Risk Management (ARM); CPA; SPHR; Registered Health Information Administrator (RHIA); Registered Health Information Technologist (RHIT); Certified Healthcare Facility Manager (CHFM); Certified Facility Manager (CFM); Certified Coding Specialist (CCS); Certified Professional Coder (CPC); JD from an American Bar Association accredited school; admission to a State Bar Association.

Responsibilities

• Oversees all departmental financial systems including clinical and technical revenues, state appropriations, grant and contract income, designated funds and gifts received by the Department.
• Works with the Banner-University Medical Group Chief Financial Officer and the Deputy Dean for Financial and Administrative Affairs of the UACOM to develop and monitor operating parameters and ensure financial oversight and control of the department.
• Oversees the annual preparation and monitoring of the Department budgets with recommendations to the Department Chair on issues of organizational effectiveness, including clinical operations and fiscal management.
• Oversees management of the department-based portions of the revenue cycle.
• Directs reimbursement analysis.
• Approves purchasing and purchasing policies in alignment with the University of Arizona (UA) and Banner.
• Prepares financial and administrative reports for the Department Chair.
• Interprets and analyzes financial statements; analyzes and budgets for capital and operational needs.
• Develops business planning for the departmental clinical enterprise and academic units.
• Manages expenditures and purchasing in accordance with all relevant guidelines.
• Collaborates with Banner contracting and the business office to set the clinical fee schedule and to determine targets for gross and net collection rates, contracted reimbursement rates, and non-FFS service contracts.
• Oversees staff productivity and facility utilization.
• Regularly reviews established benchmarks (incl. cFTEs) to monitor clinician productivity and make recommendations to the Chair for cFTE or benchmark adjustments.
• Is responsible for monitoring and administrative leadership, in collaboration with other leaders, in improving patient satisfaction scores.
• Works with the Chair, and other relevant leaders, in implementing technology and workflow optimization to improve clinical practice.
• Monitors adherence to departmental policies and procedures.
• Participates in clinician relation and leadership development programs.
• Is responsible for management of physical and facility resources.
• Maintains compliance with all regulatory and oversight organizations, ensures that the departmental practice meets regulatory requirements, and develops outreach in the context of health care reform.
• Exercises overall responsibility for the administrative clinic functions including front office operations and coding, billing etc.
• Works with the Chair to determine resource allocation to achieve established departmental and clinical priorities.
• Participates in the development and implementation of short and long range plans and strategies to meet the mission of the Department as it relates to UACOM, Banner Health and the community.
• Participates in committee activities at the levels of the Department, the UACOM and Banner Health.
• Coordinates IT support for the Department and Practice in consultation with UACOM and Banner Health IT departments.
• Develops and executes contracts in collaboration with the Banner Health Legal team.
• Functions as the leader of all administrative and clinical support staff.
• Oversees all human resources activity for the Department, including department employees of Banner and UA.
• Oversees the hiring, termination, classification, training, salary administration, payroll, evaluation, and employee relations activity for all clinical and administrative support staff.
• Participates in faculty recruitment and hiring.
• Ensures policies and procedures of Banner Health, UA and UACOM are observed.
• Interprets and ensures compliance with all policies and procedures related to facilities used by departmental personnel.
• Is responsible for all facility resources.
• Defines and identifies funding for equipment requirements at all locations, and prepares justifications and business plans in support of capital budgeting proposals.
• Directly responsible for the leadership and management of assigned medical department.
• Interacts with all levels of senior leadership both internally and with University of Arizona College of Medicine leaders, physicians, medical support staff, patients and members of the community.

Benefits

• Option to participate in a variety of health, financial, and security benefits.
• May be eligible for our Management Incentive Program as part of your Total Rewards package.
• Comprehensive benefit package for all benefit-eligible positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees