Senior Director Delivery Operations
About The Position
Join our Global Distribution & Logistics team as Senior Director, Delivery Operations, where you will lead the strategy and execution of distribution and delivery operations at our Memphis, TN facility—one of the most advanced hubs in our global network. In this role, you will ensure reliable, efficient, and compliant delivery of life-saving products, while advancing operational excellence and elevating the customer experience. Our Airways campus supports multiple Medtronic operating units and plays a critical role in ensuring patients receive the therapies they depend on—when and where they need them. This role is based onsite at our Memphis, TN Airways campus and requires a regular in-person presence five days per week. Given the scale, complexity, and leadership expectations of this position, being onsite enables close collaboration with operations teams, direct engagement with leaders and employees, and real-time decision-making to drive performance, safety, and continuous improvement across the distribution center. As the Senior Director, Delivery Operations, you will provide strategic and operational leadership for a 1M+ square foot, temperature-controlled, highly automated distribution center, driving service excellence, scalability, and continuous improvement across the network.
Requirements
- Bachelor’s degree with 15+ years of progressive experience in supply chain, logistics, or distribution operations within a complex global environment and 10+ years of people leadership experience OR advanced degree with 13+ years of progressive experience and 10+ years of people leadership experience
- Knowledge of distribution network design and logistics technologies, including Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and automation solutions
Nice To Haves
- Experience leading large-scale, highly automated distribution centers
- Experience implementing Lean, Six Sigma, or operational excellence methodologies
- Financial management experience, including budget ownership and cost optimization initiatives
- Experience within a regulated industry such as medical technology, healthcare, or life sciences
- Experience influencing and collaborating across a global matrixed organization
Responsibilities
- Lead end-to-end distribution and logistics operations, managing the flow of goods, services, and information from origin through customer delivery to meet service, quality, and regulatory expectations
- Oversee large-scale distribution center performance, including forward stocking locations, cross-dock operations, and logistics partnerships, ensuring high service levels and operational efficiency
- Drive operational excellence, leveraging Lean, Six Sigma, and continuous improvement methodologies to optimize processes, reduce waste, and improve total cost of ownership
- Leverage advanced supply chain technologies, including WMS, TMS, and automation systems, to enhance visibility, scalability, and network performance
- Partner cross-functionally with manufacturing, commercial, customer service, and global supply chain teams to resolve delivery challenges and improve fulfillment outcomes
- Integrate market and operational insights from suppliers, transportation providers, and internal stakeholders to strengthen Medtronic’s competitive position
- Lead financial performance, managing logistics budgets, identifying cost optimization opportunities, and balancing service and cost objectives
- Build and develop high-performing teams, fostering an inclusive culture while leading through change in a complex, matrixed global environment
- Ensure compliance within a highly regulated environment, maintaining adherence to quality and regulatory standards
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
