Director, Data Operations & Delivery

Mars Veterinary Health • Vancouver, WA

6d • $134,200 - $209,688 • Onsite

About The Position

The Director, Data Operations & Delivery enables effective execution of the Data & AI organization’s priorities by bringing together program and project management, operational excellence, portfolio management, organizational metrics, and executive communications. This role partners closely with Data & AI leadership to translate strategic priorities into actionable plans, establish consistent ways of working, improve operational effectiveness, and provide visibility into progress, risks, and business impact. The role leads a team of program/project management and communications professionals and works across a complex, global, matrixed organization to drive alignment and execution.

Requirements

• Bachelor’s degree in business, technology, or related fields
• 7+ years of progressive experience in program management, operations, strategy execution, data/technology delivery, organizational effectiveness, or a related discipline.
• Experience implementing scalable team processes.
• Experience building executive communications.
• Experience building business and technology strategy plans.
• Experience managing complex, cross-functional programs or portfolios within a large, matrixed organization.
• Experience leading and developing teams, with the ability to influence effectively across organizational boundaries.
• Familiarity with data and technology environments and the ability to translate between technical teams and business stakeholders.
• Demonstrated experience developing operating processes, governance, metrics, and reporting mechanisms.
• Strong executive communication, presentation, analytical, organizational, and stakeholder management skills.
• Ability to manage competing priorities, navigate ambiguity, and drive execution in a fast-paced environment.

Nice To Haves

• Experience working across global teams and diverse stakeholder groups preferred.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Lead, develop, and inspire a team responsible for program/project management, delivery, organizational metrics, and communications.
• Translate Data & AI priorities into actionable operating plans, objectives, and execution roadmaps.
• Establish effective operating rhythms, governance, and accountability across the organization.
• Partner with Data & AI leadership to advance organizational priorities and identify opportunities to improve effectiveness, efficiency, and ways of working.
• Establish scalable processes, standards, and ways of working that improve the efficiency and consistency of Data & AI operations.
• Define operational data management and service management practices, including processes, controls, performance measures, and issue management.
• Partner with Data & AI leadership to maintain a portfolio aligned to enterprise strategy and business priorities.
• Provide visibility into portfolio health, priorities, progress, risks, dependencies, and resource needs through dashboards, metrics, and regular leadership updates.
• Coordinate delivery of high-priority strategic initiatives, ensuring clear objectives, milestones, owners, and measures of success.
• Identify delivery risks, dependencies, and resource constraints and facilitate resolution across teams.
• Promote consistent program and project management practices across the Data & AI organization.
• Support prioritization and trade-off decisions by providing leaders with clear data and insights on capacity, timing, investment, and expected outcomes.
• Develop and maintain organizational metrics, dashboards, and reporting that measure progress against strategic priorities, operational performance, and business outcomes.
• Analyze trends and performance information to identify opportunities, risks, and areas requiring leadership attention.
• Develop executive presentations, business reviews, leadership updates, and organizational communications.
• Translate complex data, technology, and delivery information into clear, concise messages for senior leaders and broader stakeholders.
• Communicate organizational priorities, accomplishments, challenges, and business impact.
• Facilitate leadership decision-making by bringing together critical stakeholders, information, and recommendations.
• Build strong relationships across Data & AI, Technology, business units, corporate functions, and other enterprise stakeholders.
• Connect teams and initiatives to improve alignment, transparency, and execution.
• Influence outcomes across organizational boundaries and help resolve issues that span multiple teams.
• Promote a culture of accountability, collaboration, continuous improvement, and results.

Benefits

• Competitive salary with paid time off & holidays
• Medical, dental, and vision insurance
• Fertility and family-building assistance
• Paid Parental leave
• Practice Paid Basic Life Insurance
• Practice Paid Short- and Long-Term Disability
• Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match
• Commuter Benefits
• Legal Plan
• Health Savings Account & Flexible Spending Account
• Mental health support and resources
• Paid Volunteering
• Optimum Wellness Plans® for up to three pets
• Continuing Education allowance & MED hours for eligible positions
• Student Debt Relief (for full-time DVMs)
• A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Director