Director, Data Center Operations

MedImpact Healthcare Systems, Inc.•San Diego, CA

2d•$130,148 - $234,267•Onsite

About The Position

The Director, Data Center Operation is responsible for strategic leadership, operational excellence, security, reliability, and continuous improvement of the organization's enterprise infrastructure platform. This role oversees on-premises data centers, colocation facilities, network engineering, telecommunications, cloud-connected infrastructure, and enterprise release management processes. The Director leads multidisciplinary teams responsible for data center operations, network architecture and engineering, infrastructure automation, release governance, and service delivery. This position ensures highly available, secure, scalable, and resilient technology services that support business-critical operations while aligning infrastructure strategy with organizational objectives, regulatory requirements, and digital transformation initiatives. The role serves as a key technology leader responsible for infrastructure modernization, operational stability, disaster recovery readiness, network resiliency, change management, release execution, vendor management, and budget oversight. The Director partners closely with application development, cybersecurity, cloud engineering, product teams, PMO, and business stakeholders to ensure successful delivery of technology initiatives.

Requirements

BA/BS Degree or equivalent; plus 10 years’ related experience; 10 years of SME in respective area(s); (or equivalent combination of education and experience); and 8 years supervisory experience; Supervisory experience may be substituted with 10 years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader at the Director level or above that must be completed within 12 months in new position.
Network Architecture (LAN/WAN/SD-WAN)
ITIL Frameworks
Cloud Platforms (Azure preferred)
Infrastructure Automation
Enterprise Data Centers
Colocation Facilities
Release Management and Change Control Processes
DeveOps and CI/CD Platforms
ITIL Framworks
Cisco, Palo Alto, F5, Fortinet, or similar platforms
Disaster Recovery and Business Continuity
Infrastructure Automation
VMware and Virtualization Technologies
Monitoring and Observability Platforms
Storage and Backup Technologies
Cybersecurity Principles and Controls
Demonstrated experience leading complex on-premises and hybrid infrastructure environments.
Experience with data center management, network architecture, release governance, and IT service management.
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to effectively present information to top management, public groups, and/or boards of directors.

Nice To Haves

Experience in healthcare, regulated industries, or highly available enterprise environments preferred.
ITIL 4 Foundation or higher preferred.
Microsoft Azure, AWS, or equivalent cloud platform certification preferred.
CCNP, CCIE, or equivalent enterprise networking certification preferred.
CISSP, CISM, or other information security certification preferred.
PMP, Agile, SAFe, or DevOps-related certifications preferred.
Additional certifications in disaster recovery, business continuity, or infrastructure operations are a plus.

Responsibilities

Develop and execute infrastructure, network, and release management strategies aligned with business priorities.
Lead modernization initiatives across on-premises data centers, colocation facilities, networking, virtualization, automation, and cloud integration.
Establish infrastructure standards, governance models, operating procedures, and technology roadmaps.
Drive continuous improvement in service availability, operational efficiency, reliability, and customer satisfaction.
Build, mentor, and lead high-performing infrastructure and operations teams.
Provide strategic oversight of all enterprise data center operations, including owned, colocation, and disaster recovery facilities.
Ensure availability, performance, security, capacity, environmental controls, and lifecycle management of data center infrastructure.
Lead capacity planning, hardware refresh programs, infrastructure optimization, and data center consolidation initiatives.
Oversee server, storage, backup, virtualization, and infrastructure support teams.
Maintain disaster recovery and business continuity capabilities through regular testing and preparedness exercises.
Ensure compliance with regulatory, security, and operational standards.
Lead architecture, engineering, implementation, and lifecycle management of enterprise LAN, WAN, SD-WAN, wireless, data center networking, internet connectivity, and cloud networking.
Provide leadership for network security technologies including firewalls, VPNs, IDS/IPS, DDoS protection, NAC, and segmentation strategies.
Establish network reliability, redundancy, resiliency, and performance standards.
Drive adoption of automation, infrastructure-as-code, observability, and self-healing technologies.
Partner with Information Security to ensure infrastructure and network security compliance.
Manage telecommunications, carrier relationships, network contracts, and service providers.
Establish enterprise release management strategy, governance, standards, and operating procedures.
Lead processes governing deployment of infrastructure, application, cloud, and network changes into production environments.
Chair or oversee Change Advisory Board (CAB) activities and release approval processes.
Ensure release scheduling, dependency management, rollback planning, risk mitigation, and production readiness assessments.
Coordinate successful execution of enterprise releases across multiple technology teams.
Implement release automation and DevOps practices to improve deployment speed, quality, and reliability.
Develop KPIs related to release success rates, failed changes, release velocity, and deployment quality.
Establish and monitor KPIs, SLAs, SLOs, and operational performance metrics.
Lead incident, problem, and major outage management processes.
Drive root cause analysis and remediation efforts for critical infrastructure incidents.
Ensure 24x7 operational support models and escalation procedures are effective.
Promote automation and operational efficiency initiatives to reduce manual effort and operational risk.
Develop and manage infrastructure, networking, telecommunications, and operations budgets.
Negotiate contracts, renewals, licensing agreements, and managed services engagements.
Evaluate technology investments and business cases.
Manage vendor performance against contractual obligations and service-level commitments.
Identify cost optimization opportunities across infrastructure and operations environments.
Partner with cybersecurity teams to implement secure infrastructure and network architecture.
Ensure compliance with healthcare, privacy, security, and regulatory requirements.
Manage risk assessments, vulnerability remediation programs, and audit support activities.
Lead disaster recovery, resilience, and business continuity planning efforts.
Manages assigned staff in the segment area. Responsible for the overall direction, coordination, and evaluation of the unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary.
This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.