Senior Director, Delivery Lead
About The Position
The Senior Director, Delivery oversees and leads teams delivering large client projects, managing schedules, financials, and change requests to ensure successful, on-time delivery. The role manages project scope, engagement contracts, and Statements of Work; identifies and addresses risks; and acts as the escalation point for project activities and the customer. The Senior Director may oversee multiple complex projects simultaneously and is responsible for meeting Services organization revenue targets. The position includes people-management responsibilities such as staffing decisions, managing direct reports and performance, conducting annual reviews, addressing underperformance, and hiring. The Senior Director builds trusted relationships with project and program stakeholders, sponsors, and university stakeholders; reports project results and metrics to Services leadership; develops and presents project documentation and updates to audiences ranging from project teams to CIOs; contributes intellectual property to the Delivery practice; and mentors team members. Travel is expected at 25–50%.
Requirements
- Bachelor’s degree required.
- 15+ years of Project Management / Delivery Lead experience implementing P&C insurance software applications.
- 5+ years of experience leading delivery of SaaS-based solutions.
- 5+ years of experience managing globally distributed delivery teams.
- 3+ years of experience navigating meetings with C-level executives and driving business and technology outcomes.
- Experience managing the performance of others.
- Experience successfully leading projects and programs to on-time, on-schedule, and within-budget outcomes.
- Experience leading, motivating, and managing project teams of various sizes, including internal and external resources, while holding teams accountable for performance.
- Track record of leading $10M+ annually in professional services revenue while meeting or exceeding margin commitments.
- Demonstrated experience managing a client.
- Ability to work independently and collaboratively in a team-oriented environment.
- Excellent leadership, written, verbal, presentation, and interpersonal skills.
- Superior skills in Microsoft Word, PowerPoint, Excel, and Outlook.
- Exceptional organizational skills.
- Team-building skills with technical and non-technical staff.
- Flexibility and ability to adapt to shifting priorities, demands, and timelines using analytical and problem-solving capabilities.
- Legally authorized to work in the country of the job location.
- Ability to travel 25–50%.
Nice To Haves
- Project Management Professional (PMP) certification.
Responsibilities
- Oversee and lead teams delivering client projects.
- Meet specific revenue targets within the Services organization.
- Manage day-to-day project activities and deliverables, including schedules, financials, and project change requests, to support successful and on-time delivery.
- Make personnel and staffing decisions on behalf of the practice.
- Manage direct reports, conduct annual performance reviews, address underperformance, and serve as a hiring manager.
- Build trusted-adviser relationships with project and program stakeholders, sponsors, and university stakeholders.
- Identify and address risks and issues that may affect project deliverables.
- Serve as the escalation point for project-related activities and for the customer.
- Report project results, metrics, and test and deployment management activities to Services leadership.
- Manage project scope and changes.
- Manage engagement contracts and Statements of Work.
- Set and manage project and program expectations, delegating and managing deliverables with team members and stakeholders.
- Develop and deliver progress reports, proposals, requirements documentation, and presentations for project teams, sponsors, CIOs, and other key stakeholders.
- Contribute intellectual property to the Delivery practice.
- Mentor project team members.
- Work across multiple complex projects simultaneously, as needed.
- Perform other related duties and activities as required.
Benefits
- Flexible work environment.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Life insurance.
- Disability insurance.
- 401(k) retirement plan with employer match (6% employer match up to $12,000 annually).
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
- Paid holidays, vacation, and volunteer time.
- Employee Assistance Program (EAP).
- Annual bonus compensation, subject to plan terms and individual eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
