Lead Director (Solution Delivery)

CVS Health•Work At Home-Missouri, IN

6d•$144,200 - $288,400

About The Position

The Lead Director, Solutions Delivery leads the Solutions Delivery function and ensures successful commercialization, implementation, and execution of standardized products and custom analytics engagements for pharmaceutical manufacturer clients. Reporting to the Executive Director, Pharma Data Strategy & Solutions Delivery, this role is accountable for delivery excellence, client satisfaction, strategic partnerships, operational scalability, and portfolio financial performance. The role has no direct reports. The Lead Director translates portfolio strategy into scalable operating models and repeatable delivery processes, and oversees the end-to-end delivery lifecycle across a portfolio of engagements. The role partners with Commercial, Product, Data, Strategy, Analytics, Operations, Legal, and external organizations to establish the governance and processes needed to scale solutions, pursue market opportunities, improve operational effectiveness, and support business growth. The role requires leadership across delivery governance, commercialization, client engagement, portfolio operations, financial management, and cross-functional collaboration. The successful candidate balances client needs, operational excellence, and commercial objectives while supporting scalable growth.

Requirements

10 or more years of progressive experience in consulting, pharmaceutical services, healthcare analytics, data delivery, business intelligence, product commercialization, strategic partnerships, or client engagement leadership.
Strong understanding of pharmaceutical manufacturers’ commercial, market access, medical, patient engagement, and analytics needs.
Demonstrated experience leading complex, multi-project portfolios with responsibility for delivery outcomes and client satisfaction.
Demonstrated success leading large-scale client engagements, strategic partnerships, and commercialization initiatives.
Experience overseeing cross-functional teams and managing large-scale analytics or consulting engagements.
Experience building scalable operating models, implementation frameworks, and delivery organizations.
Strong understanding of project governance, delivery operations, performance measurement, and process optimization.
Strong executive presence, stakeholder-management, and organizational-leadership skills.
Bachelor’s degree in Business Administration, Data Science, Business Analytics, Informatics, Healthcare Administration, or a related field.

Nice To Haves

Experience managing financial performance, including revenue realization, margin management, forecasting, P&L accountability, and operational-efficiency initiatives.
Experience working with consulting firms, technology partners, or healthcare ecosystem organizations.
Experience in pharmaceutical manufacturers, healthcare services, or the life sciences industry.
Master’s degree in Business Administration, Data Science, Business Analytics, Informatics, or a related discipline.

Responsibilities

Lead delivery of predefined analytics products and customized engagements for pharmaceutical manufacturer customers.
Own end-to-end delivery governance across active engagements, ensuring timelines, scope, quality standards, and client commitments are met.
Lead contract-to-execution transitions and implementation-readiness activities.
Align cross-functional teams on responsibilities, milestones, deliverables, and success metrics.
Establish delivery standards, deployment methodologies, and repeatable practices that improve predictability and scalability.
Serve as the senior escalation point for client, cross-functional, and operational issues; proactively manage risks and stakeholder alignment.
Drive continuous improvement to enhance delivery effectiveness, efficiency, and client outcomes.
Drive commercialization and adoption of the analytics solutions portfolio among pharmaceutical manufacturer clients.
Develop scalable go-to-market frameworks, implementation playbooks, and partner-enablement models.
Identify, evaluate, recruit, and expand strategic partnerships with pharmaceutical manufacturers, consulting firms, technology organizations, and healthcare ecosystem partners.
Build and maintain a pipeline of partnership and growth opportunities, and support portfolio growth and market expansion strategies.
Promote client satisfaction through proactive oversight, issue resolution, and delivery of measurable business value.
Work with client stakeholders to understand business objectives and align engagement outcomes with strategic goals.
Build trusted client and internal-partner relationships and identify opportunities to expand accounts through additional services, products, and strategic solutions.
Oversee concurrent client engagements, including prioritization, resource allocation, and performance management.
Manage capacity planning and resource utilization to optimize workload distribution and delivery effectiveness.
Design scalable processes for commercialization, onboarding, governance, implementation, and ongoing client engagement.
Implement and maintain standard operating procedures, methodologies, playbooks, templates, governance processes, and performance-tracking mechanisms.
Establish operational and success metrics and reporting frameworks to monitor delivery health, productivity, and business outcomes.
Improve efficiency, consistency, and scalability through process optimization and automation opportunities.
Maintain executive visibility into portfolio performance, implementation progress, risks, resource utilization, and business outcomes.
Ensure compliance with product frameworks and mitigate unnecessary customization, scope expansion, and delivery risks.
Maintain accountability for portfolio financial performance, including revenue realization, profitability, operational efficiency, and margin optimization.
Monitor engagement financials, identify cost-control and process-improvement opportunities, and balance commercial objectives with delivery and client outcomes.
Contribute to portfolio planning, forecasting, and business reviews; evaluate performance and recommend resource investments, delivery strategies, and financial actions to leadership.
Identify cross-sell and upsell opportunities within existing accounts.
Collaborate with Commercial, Product, Data, Analytics, Strategy, Operations, Legal, and external partners to align delivery with organizational objectives.
Influence decisions across matrixed teams using data-driven insights and recommendations.
Provide matrixed leadership, coaching, and guidance to engagement managers, analysts, and delivery resources.
Partner with business leaders on product adoption, service enhancements, and client-success initiatives.
Support executive reviews, business planning, and strategic decisions through structured reporting and insights.
Contribute to strategic planning for delivery operations, service scalability, commercialization, and client engagement models.