Senior Director, Delivery Center Strategy & Integration
About The Position
The Senior Director, Delivery Center Strategy and Integration plays a critical role in building, scaling, integrating and optimizing our Global Delivery Center (GDC) ecosystem across EMEA, APAC, and LATAM. This Sr. Director-level leader will establish the GDC Strategy, Service catalog across delivery centers, Location strategy, work placement guidelines with a strategic goal of growing the global delivery workforce to 10,000+ resources. The leader would also drive GDC Adoption and Acceleration, stakeholder management and governance across firms/functions and oversee the portfolio execution of integration projects to drive standardization and consistency across delivery centers. The ideal candidate is a seasoned IT services expert with proven experience building, scaling and integrating multi-region delivery centers, transitioning service portfolios, and driving operational excellence at scale. This role requires exceptional knowledge of global delivery center, communication, strong executive presence, and the ability to influence and collaborate with senior leadership across the organization.
Requirements
- Bachelor's degree in IT, Business or another related field; MBA preferred.
- 12+ years of experience in IT service delivery, shared services, global operations, or managed services environments.
- Proven track record in building, scaling and integrating global delivery centers across multiple regions.
- Strong understanding of onshore/nearshore/offshore delivery model, delivery center operations, global service delivery, and multi-tower integration.
- Exceptional communication, presentation, and executive-level influencing skills.
- Should be a hands-on leader with strategic thinking and a strong bias towards execution.
- Fluent and professional English—verbal and written.
- Demonstrated ability to work in complex, multinational environments and collaborate effectively with senior leadership.
- Experience in high-growth environments with large-scale ramp-ups (500+ - 1000 resources).
- Ability to travel regularly, with international travel requirements.
Nice To Haves
- Strong executive presence with the ability to lead strategic discussions at the Director and Managing Director level.
- Highly collaborative, diplomatic, and influential—able to align diverse teams toward common goals.
- Structured, process-oriented, and able to build scalable operational frameworks.
- Comfortable working in fast-paced environments with aggressive growth targets.
- High degree of cultural awareness and ability to operate across multiple geographies.
Responsibilities
- Lead the development the overarching multi-year GDC strategy, strategic priorities and focus areas across delivery centers. This includes developing GDC strategy, Service catalog outlining services delivered across centers, Location strategy to deliver the service catalog and Work placement guidelines across delivery center.
- Lead portfolio of critical programs to drive build, adoption, standardization and integration across delivery centers.
- Establish and drive stakeholder management and governance including SteerCo’s, monthly quarterly reviews to effectively communicate strategy and progress against the strategy.
- Develop the GDC Playbook, including operating model, governance, processes, KPIs, knowledge management, and workforce planning.
- Establish repeatable onboarding playbooks, transition processes, and best practices to support growth to 10,000+ delivery resources across delivery centers.
- Other duties as assigned.
Benefits
- medical, dental and vision insurance programs
- employee assistance program
- paid sick leave
- paid firm holidays
- 401(k) savings plan
- employee retirement plan
- discretionary, annual bonus based on individual and firm performance
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What This Job Offers
Job Type
Full-time
Career Level
Director
