Senior Director – Defined Contribution Consultant & Project Delivery Team Lead

WTW•Minneapolis, MN

5d•Hybrid

About The Position

WTW’s Retirement team partners with organizations to design, manage, and optimize retirement programs across defined contribution, defined benefit, and nonqualified plans. We bring together expertise in consulting, administration, compliance, and governance to deliver practical, scalable solutions aligned to client goals. This role combines senior defined contribution (DC) consulting expertise with national delivery leadership. You will lead complex client engagements while driving consistent, high-quality delivery across a portfolio of DC projects. You will serve as both a trusted advisor to clients and a leader of delivery teams, ensuring strong outcomes, operational excellence, and scalable delivery.

Requirements

15+ years of experience in defined contribution consulting, including plan design, compliance, and administration
Deep knowledge of 401(k), 403(b), and applicable regulatory frameworks (e.g., IRC, ERISA)
Proven experience leading large client relationships and delivery teams
Strong leadership across both consulting and operational environments
Demonstrated ability to solve complex problems and collaborate across teams
Excellent communication and stakeholder management skills
Bachelor’s degree required

Nice To Haves

Relevant professional certifications (e.g., ASPPA, CEBS) are a plus

Responsibilities

Serve as a senior advisor on defined contribution plan design, governance, compliance, and administration
Lead large, complex client engagements, including vendor strategy, fee benchmarking, and RFPs
Develop and support business opportunities, including contributing to sales and cross-solution initiatives
Ensure seamless transition from sales to delivery and maintain consistent execution across teams
Review, finalize, and present client deliverables with a focus on quality and impact
Lead coordination across teams to ensure consistent, high-quality delivery of defined contribution projects
Plan and deploy resources across a national delivery model, optimizing utilization and team effectiveness
Build and manage high-performing, leveraged teams to support complex project delivery
Partner with leadership to deliver against business objectives, including client outcomes, team performance, and growth priorities
Establish and apply delivery standards, tools, and playbooks to drive consistency and efficiency
Ensure high-quality client outcomes through adherence to established quality standards and continuous improvement
Translate firmwide standards into practical application within project delivery
Support training and capability development aligned to client and business needs
Enable delivery of new solutions and offerings in response to evolving client priorities
Oversee project governance, including scope, timelines, budgets, and quality standards
Anticipate and resolve project risks and escalations, including complex delivery challenges
Monitor financial performance, including budgets and billing, and address variances as needed
Track and report key metrics, including financial realization and delivery performance

Benefits

Medical (including prescription coverage)
Dental
Vision
Health Savings Account
Commuter Account
Health Care and Dependent Care Flexible Spending Accounts
Group Accident
Group Critical Illness
Life Insurance
AD&D
Group Legal
Identify Theft Protection
Wellbeing Program
Work/Life Resources (including Employee Assistance Program)
Paid Holidays
Annual Paid Time Off (includes paid state/local paid leave where required)
Short-Term Disability
Long-Term Disability
Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
Contributory Pension Plan
Savings Plan (401k)
Annual short-term incentive bonus
Certain senior level roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.