Senior Director, Data Science - Enterprise Personalization Strategy & Decisioning

Walmart • Bentonville, AR

10d • Onsite

About The Position

Sam’s Club is building enterprise personalization as a core growth capability — and we’re looking for a senior leader to own the end-to-end personalization value chain: defining why and where personalization matters, translating member understanding into Next Best Action (NBA) decisioning, and institutionalizing measurement and learning. As the Senior Director of Enterprise Personalization Strategy & Decisioning, you will lead the centralized team accountable for enterprise personalization strategy, member signals and insights, NBA use cases and decision logic, and the guardrails that ensure personalization creates a strong member value exchange over time. The Experience Insights & Transformation team drives Sam’s Club growth by transforming member, marketing, and business insights into actionable strategies that enhance loyalty, increase renewals, and support profitable growth. Focused on creating long-term member engagement, the team leverages data strategy, machine learning, and collaboration to deliver impactful business solutions. By integrating advanced analytics and stakeholder management, the team empowers decision-making that strengthens the organization’s core membership base and advances Sam’s Club’s mission to create members for life.

Requirements

• Proven ability to own and scale an enterprise decisioning capability (strategy → insights → decision logic → guardrails → measurement), not just deliver point solutions.
• Strong literacy in member analytics, experimentation, and causal inference — able to set testing standards that balance speed and confidence.
• Demonstrated experience designing decisioning frameworks (rules, optimization, ML-enabled prioritization) and translating them into measurable business outcomes.
• Ability to define and govern value exchange, eligibility, economics, and responsible personalization guardrails that protect member trust and long-term value.
• Track record of building high-performing teams and operating rhythms that deliver repeatable, scalable capability.
• Bachelor’s degree in Statistics, Economics, Analytics, Mathematics, Computer Science, Information Technology or related field and 7 years' experience in an analytics related field.
• Master’s degree in Statistics, Economics, Analytics, Mathematics, Computer Science, Information Technology or related field and 5 years' experience in an analytics related field.
• 9 years' experience in an analytics or related field.
• 3 years' supervisory experience.

Nice To Haves

• Data science, machine learning, optimization models
• PhD in Machine Learning, Computer Science, Information Technology, Operations Research, Statistics, Applied Mathematics, Econometrics
• Successful completion of one or more assessments in Python, Spark, Scala, or R
• Supervisory experience
• Using open source frameworks (for example, scikit learn, tensorflow, torch)
• Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

• Set enterprise personalization vision and success metrics.
• Serve as enterprise thought leader on personalization and influence senior leadership on priorities, investment decisions, and performance optimization.
• Partner cross-functionally with Marketing, Merchandising, Operations, eCommerce, Membership, Data & Analytics, and Technology teams to ensure personalization strategies are embedded into channel plans and operating models.
• Align and sequence the enterprise personalization roadmap.
• Define the member understanding foundation.
• Design and run causal learning loops.
• Own NBA use case definition and decision logic.
• Embed enterprise guardrails into decisioning.
• Institutionalize measurement and feedback.
• Drive enterprise-grade scalability.
• Cultivate an environment where Sam's culture of Member first, ownership & excellence in execution, human connection, and collaboration can thrive.

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior