Senior Director Customer Logistics - Transportation

Ryder Supply Chain Solutions•Novi, MI

1d•$150,000 - $170,000•Onsite

About The Position

The Senior Director Customer Logistics will primarily be responsible for the financials, profit and loss responsibility and sales and account growth within a geographical area. This role involves building and maintaining strong relationships with customers, representing Ryder in key meetings, and supporting business development opportunities. The position also focuses on fostering a positive and innovative work environment, managing operations to achieve goals, and ensuring the effective selection, development, and retention of talent. Financial targets, safety culture, customer service, and continuous improvement are key areas of focus.

Requirements

Bachelor's degree in business, logistics, supply chain or related field or an additional two (2) related experience required.
Ten (10) years or more logistics/supply chain experience in multiple locations i.e. plants, warehouses, locations, transportation hubs, etc. required
Five (5) years or more demonstrated experience developing and implementing complete logistics solutions and project management skills required
Five (5) years or more P&L responsibility including forecasting and managing financial targets required
Six (6) years or more managing, leading and developing direct reports required
Six (6) years or more managing large multi-level teams required
Four (4) years or more managing customer relationship and interaction required
Four (4) years or more managing customer KPIs required
Solid knowledge of Integrated Supply Chain Management and Components, distribution, sales and demonstrated knowledge of Profit and Loss (P&L) performance advanced required

Nice To Haves

Master's degree preferred
Five (5) years or more prior experience implementing a LEAN work environment preferred
Three (3) years or more experience providing customer and senior level management presentations preferred
Some sales experience preferred
Distribution and carrier management knowledge advanced preferred

Responsibilities

Build and maintain relationships with appropriate levels in the customer's organization, primarily with senior management and is the key decision maker/point of contact for the customer's Senior Managers.
Represent Ryder in customer meetings and presentations to drive retention and growth.
Support the sales process by participating in business development opportunities with new customers.
Embrace the corporate vision, mission, philosophy and leads by example.
Create a positive, innovative and results oriented environment.
Manage the operation to ensure goals are achieved.
Foster a culture of innovation and continuous improvement, including acting as a catalyst for change.
Support the Group Director in the strategic development and management of the assigned objectives.
Ensure the effective selection, placement, development and retention of talent to meet current and future business needs.
Train, supervise and coach/mentor direct reports and management team.
Forecast, plan, manage and ensure locations meet defined financial targets.
Develop and ensure mitigation plans are implemented as required.
Monitor and hold operations accountable for maintaining a safety culture that meets or exceeds annual safety targets.
Responsible for customer service, customer relationships, business retention and development, strategic initiatives including annual plan, company and customer initiatives.
Responsible for P&L management for all locations position oversees.
Continuous Improvement in all segments of the business.
Developing, mentoring team members and leadership of direct reports.
Maintain a positive employee related climate and maintain a customer satisfaction index at a World Class Level.
Perform other duties as assigned.