Senior Director Customer Logistics - Transportation

Ryder • Fort Worth, TX

1d • Onsite

About The Position

The Senior Director Customer Logistics will primarily be responsible for the financials, profit and loss responsibility and sales and account growth within a geographical area. The incumbent will maintain a positive employee related climate and maintain a customer satisfaction index at a World Class Level. Perform other duties as assigned.

Requirements

• Bachelor's degree in business, logistics, supply chain or related field or an additional two (2) related experience required.
• Ten (10) years or more logistics/supply chain experience in multiple locations i.e. plants, warehouses, locations, transportation hubs, etc. required
• Five (5) years or more demonstrated experience developing and implementing complete logistics solutions and project management skills required
• Five (5) years or more P&L responsibility including forecasting and managing financial targets required
• Six (6) years or more managing, leading and developing direct reports required
• Six (6) years or more managing large multi-level teams required
• Four (4) years or more managing customer relationship and interaction required
• Four (4) years or more managing customer KPIs required
• Solid knowledge of Integrated Supply Chain Management and Components, distribution, sales and demonstrated knowledge of Profit and Loss (P&L) performance advanced required
• Distribution and carrier management knowledge advanced preferred
• Excellent oral and written communications skills with demonstrated leadership capabilities
• Excellent problem solving skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to create and develop an inclusive and engaged work environment
• Ability to inspire and develop others
• Must be able to interact with executive level management
• Ability to manage multiple accounts with different product direction
• Ability to work independently and as a member of a team
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detail oriented with excellent follow-up practices

Nice To Haves

• Master's degree preferred
• Five (5) years or more prior experience implementing a LEAN work environment preferred
• Three (3) years or more experience providing customer and senior level management presentations preferred
• Some sales experience preferred

Responsibilities

• Build and maintain relationships with appropriate levels in the customer's organization, primarily with senior management and is the key decision maker/point of contact for the customer's Senior Managers.
• Represent Ryder in customer meetings and presentations to drive retention and growth.
• Support the sales process by participating in business development opportunities with new customers.
• Embrace the corporate vision, mission, philosophy and leads by example.
• Create a positive, innovative and results oriented environment.
• Manage the operation to ensure goals are achieved.
• Foster a culture of innovation and continuous improvement, including acting as a catalyst for change.
• Support the Group Director in the strategic development and management of the assigned objectives.
• Ensure the effective selection, placement, development and retention of talent to meet current and future business needs.
• Train, supervise and coach/mentor direct reports and management team.
• Forecast, plan, manage and ensure locations meet defined financial targets.
• Develop and ensure mitigation plans are implemented as required.
• Monitor and hold operations accountable for maintaining a safety culture that meets or exceeds annual safety targets.
• Responsible for customer service, customer relationships, business retention and development, strategic initiatives including annual plan, company and customer initiatives.
• Position will be responsible for P&L management for all locations position oversees.
• Continuous Improvement in all segments of the business.
• Developing, mentoring team members and leadership of direct reports.

Benefits

• comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options
• paid time off for vacation, illness, bereavement, family and parental leave
• a tax-advantaged 401(k) retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Director