Senior Director, Customer Engineer (M7)

Applied Materials•Hillsboro, OR

10d•Onsite

About The Position

Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer Salary: $188,000.00 - $258,500.00 Location: Hillsboro,OR You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits .

Requirements

Demonstrates broad and comprehensive understanding of different systems, theories and practices as well as the changing business environment
Applies in-depth knowledge of own segment/function, business and commercial expertise to differentiate itself from the competition
Leads a business unit, department or sub-function generally through multiple levels of managers of diverse activities; develops and executes business unit, department or sub-functional strategy to achieve key business objectives
Evaluates key business challenges; directs the development of new or innovative solutions
Guided by company strategy and business objectives, impacts results of segment/function
Influences and negotiates at the top executive levels, with great latitude on outcomes; presents and defends complicated or delicate issues
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Responsibilities

Directs a Fields Service group and responsible for all issues within the Division, including the design, development and implementation of exceptionally complex Service programs in accordance with commitments to customer satisfaction, Profit &Loss, and budget management.
Anticipates future account needs and facilitates the implementation of new approaches to service programs across the division with exceptional scope and significant customer impact.
Directs the strategic direction for all customer relationships within the division for operational and service commitments.
Interfaces with internal and external customers on Divisional business and operational issues involving the company's service commitments.
As part of senior business group leadership team, ensures that such programs, strategies, and processes address high value problems (HVP) for the division and across segment and is aligned with the organization’s direction.
Leads interface with internal and external customers on service and customer satisfaction issues involving the divisions products.
Provides approval guidelines and leadership to reporting managers in the area of long-term program, strategy, and process design.
Defines performance metrics and reports on the field service division's progress against specific goals.