Senior Director, Content Design - Consumer and Developer Experience

Capital One•McLean, VA

About The Position

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We’re succeeding because they’re succeeding. We’re currently seeking a Senior Director of Content Design to lead our content discipline for the Consumer and Developer Experience Design team, which is part of the Experience Design organization. In this role, you will define the overarching content vision and strategy for a critical product portfolio, architecting end-to-end experiences that shape the long-term growth and competitive advantage of Capital One. You are a visionary leader who doesn't just align with business objectives, but actively drives them by positioning content design as a core business lever. Operating as a strategic partner to executive Product, Tech, and Design leadership, you will scale the maturity, infrastructure, and operational excellence of the content design discipline across the organization. The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.

Requirements

At least 10 years of experience in leading content design teams and delivering products to market
At least 10 years of experience working with and contributing to an established design system
At least 3 years of experience managing managers
Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
Exceptional written and verbal communication skills
Exceptional interpersonal skills and relationship building across complex organizations
Exceptional people management and development skills

Nice To Haves

Experience in a design toolkit that spans content design, product design, service design and design strategy
Deep experience shaping scope and opportunities in partnership with executive stakeholders and leading high-impact, highly complex projects that set the bar for and drive experience excellence
Deep experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models.
Deep experience interfacing with executive leadership to solve problems, influence key decisions and drive results across strategy, design, roadmaps and investments
Experience architecting AI-assisted content workflows, intelligent taxonomy/metadata structures, or automated content generation engines
Expertise with design and prototyping tools such as Figma
Experience managing an interdisciplinary design team
Proficiency in business case development, tying product and user experience decisions to business value

Responsibilities

Define the overarching content vision and strategy for a critical product portfolio, architecting end-to-end experiences that shape the long-term growth and competitive advantage of Capital One.
Position content design as a core business lever.
Scale the maturity, infrastructure, and operational excellence of the content design discipline across the organization.
Lead a talented team of content designers and leaders and collaborate deeply with our product design and research teams.
Identify and advocate for high-leverage opportunities with executive stakeholders.
Lead high-impact, highly complex design projects that set the bar for and drive experience excellence and business outcomes.
Leverage established expertise and leadership in content design to elevate the quality and maturity of the design practice at Capital One.
Build a thriving community of designers who are well supported, trained for excellence and able to collaborate with peers in multiple functions.
Set the vision and strategic direction for your team in close partnership with your cross-functional partners.
Recognize and pursue opportunities where customer needs and business goals coincide, while reinforcing with teammates and partners the importance of collecting and considering diverse customer perspectives throughout the design process.
Demonstrate a mastery of products, processes, customers, competitors and broader industry trends and apply this knowledge to predict shifts in these areas and shape how Design should engage, uncover and solve significant business challenges.
Engage with partners to influence the prioritization of technical advances that enable larger teams to design for better outcomes, while ensuring teams are using technical knowledge and data capabilities in service of bold technological solutions, data destinations and efficiency.
Connect the dots across the organization, proactively bringing together executive partners in ways that drive more coherent experiences, accelerate delivery and elevate the value of design.
Present work to executive leaders and stakeholders, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence change and drive strategic direction.
Guide, mentor, grow and inspire design teams.
Develop business cases, tying product and user experience decisions to business value.