Senior Content Developer

Epicor • Minneapolis, MN

2d • Hybrid

About The Position

Shape how enterprise software speaks! As a Senior Content Designer, you will define the language that powers the experience of Epicor products used across manufacturing, distribution, supply chain, and retail industries. Every label, message, workflow, and AI-generated response plays a critical role in helping skilled operators complete complex work with confidence. You will be responsible for establishing content standards, shaping the product voice, and designing content for both traditional product experiences and emerging AI-driven interactions. We are seeking applicants with exceptional writing craft, strategic UX thinking, and a passion for creating clear, trustworthy experiences that help customers work smarter.

Requirements

• 5–8 years' experience in Content Design, UX Writing, or Content Strategy, with shipped work in enterprise software, B2B SaaS, or other complex workflow-driven products.
• A portfolio demonstrating the ability to simplify complex concepts through clear, user-centered content and thoughtful interaction design.
• Experience defining product voice, tone, terminology standards, and scalable content systems across multiple products or platforms.
• Expertise writing across a variety of product experiences, including UI microcopy, onboarding, contextual guidance, error messaging, and system-generated content.
• Demonstrated experience incorporating AI into your content design practice, using AI tools for drafting, content analysis, iteration, and quality improvement while maintaining strong editorial judgment.
• Excellent collaboration, communication, and stakeholder management skills, with the ability to influence cross-functional teams through thoughtful content strategy.

Nice To Haves

• Experience designing content for AI-powered products, including copilots, conversational interfaces, intelligent agents, autonomous notifications, or AI-generated summaries.
• Hands-on experience using AI-assisted development tools such as Cursor, Claude, GitHub Copilot, or similar technologies to prototype, test, or scale content experiences.
• Understanding of AI agents, Model Context Protocol (MCP), or emerging approaches to designing trustworthy AI interactions.
• A well-developed perspective on the evolving role of Content Design in an AI-first world, balancing human judgment, clarity, structure, and responsible AI communication.
• Experience working within manufacturing, distribution, supply chain, retail, or other complex enterprise domains.
• A pragmatic, data-informed approach that values testing, iteration, and continuous improvement based on real user behavior.

Responsibilities

• Define and maintain content standards across Epicor products, including UI copy, microcopy, onboarding, contextual help, error states, empty states, and in-product messaging.
• Establish and evolve the product voice, terminology framework, and writing patterns to ensure consistency across product teams and AI-generated experiences.
• Design content for AI-powered features, including conversational interfaces, agent responses, system-generated summaries, smart recommendations, and autonomous workflow notifications.
• Partner closely with Product Designers, Product Managers, and Engineers throughout the product development lifecycle, contributing content strategy from discovery through delivery.
• Lead content audits and information architecture improvements that simplify complex enterprise workflows, reduce cognitive load, and improve usability.
• Create and maintain content guidelines, pattern libraries, and documentation that enable teams to produce consistent, high-quality content at scale.
• Advocate for plain language, mentor designers on content design principles, and contribute to design reviews that elevate the overall product experience.

Benefits

• Comprehensive health and wellness benefits designed to support your overall well-being.
• Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Comprehensive support for international relocations and permanent residency processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed