Senior Director, CMO Division Medical Director Behavioral Health

Banner Health•Scottsdale, AZ

2d•Onsite

About The Position

This dual-responsibility position serves as both Chief Medical Officer and Division Medical Director for designated healthcare operations. The role provides overall leadership for medical management, clinical care integration, and patient safety system-wide, while simultaneously overseeing clinical, customer, learning, and financial performance of providers across multiple service lines. This leader guides the development and implementation of medical policies, practices, and clinical programs; ensure clinical quality providers; and implements system clinical quality initiatives in partnership with facility leadership. As a member of both the executive leadership team for designated healthcare operations and clinical leadership teams, this position drives a service-oriented culture focused on employee and provider engagement, quality, patient safety, service excellence, fiscal responsibility, and overall patient experience while building effective collegial relationships with internal and external stakeholders to ensure optimal operating effectiveness and strategic positioning.

Requirements

Medical Doctorate or Doctor of Osteopathy Degree required with Board Certification and level of expertise typically gained through five years of experience in clinical practice and three years of medical staff leadership experience.
Must be eligible for or hold a current and unrestricted State license to practice medicine and must be eligible for medical staff privileges.
Prior experience as a physician leader, for example a Medical Director or CMO for a large multi-specialty group practice, physician practice management organization, hospital/hospital system, or health plan.
Proven experience and track record of predicting the futuristic relevancy and applicability of innovative industry trends, both technological and programmatic.
Proven track record leading physician groups, including group facilitation, leadership development, team building, performance management, and driving cultural change.
Experience working with physicians to strategize and develop measurable improvements in the quality of clinical care and patient satisfaction.
Proven experience implementing a continuous improvement culture.
Experience implementing and maintaining a patient-centered, healing culture.
Proven track record of partnering with medical staff to achieve desired facility-specific and organizational outcomes.
Knowledge of modern national trends in hospital technology, quality and patient safety.
Skilled in effectively handling multiple conflicting assignments, demands, and priorities with great attention to detail; coaching and developing direct reports and/or other employees by providing open and honest feedback that results in enhanced performance outcomes; establishing, pursuing, and monitoring appropriate process and outcome measures for key initiatives utilizing a systems perspective; evaluating the processes by which clinical care and patient services are delivered, identifying areas for of opportunity, setting standards for outcomes, developing appropriate systems to monitor outcomes, and overseeing the implementation of process improvements; quickly assessing and assimilating industry trends in order to act quickly and appropriately to changing environmental factors; influencing others and translating strategies into actions; motivating physicians and building teams; influencing physician behaviors; partnering and problem solving with physicians and administrative leaders within multiple clinical areas and among members of the medical staff; navigating a highly-matrixed organizational structure with skill and efficiency; analyzing complex financial/statistical data; maintaining a high level of organization with strong attention to detail in order to respond quickly to varying situations.
Excellent human relations, organizational and communication skills are essential.
Leadership style and characteristics necessary to effectively perform in this role include: strong work ethic; results-oriented; persuasive; motivational; able to make rational decisions in difficult situations; inspirational; honorable; confident; systems-thinker; innovative; life-long learner; courageous; high-energy; integrity; collaborator; ability to work with teams; good listening; nonvolatile; values multiple disciplines; and passionate about continuously improving and providing high quality care and service excellence to patients, families, employees and physicians.

Nice To Haves

Depending upon assignment, may prefer experience within a multi-unit hospital system.
Experience with organized hospital medical staff, managed care organizations, and continuous quality improvement activities.
Additional related education and/or experience preferred.

Responsibilities

Oversees physician engagement, productivity, staffing, recruitment, and monitors physicians for signs of burnout while providing career development, mentorship, performance feedback, and improvement plans.
Promotes quality improvement concepts and establishes effective working relationships with physicians and provider stakeholders. Participates in review of qualifications, credentials, performance, and professional competence.
Provides clinical oversight and reviews quality data. Works within the leadership model to establish, monitor, and improve aggregate clinical outcomes through care management activities that improve patient safety, reduce variation, and implement evidence-based standards.
Strategizes and drives process improvements focused on innovative care delivery and operational models designed to improve clinical services, outcomes, patient throughput, and patient safety while promoting a patient-centered, healing environment.
Partners closely with operational partners to achieve clinical and operational excellence. Develops cross-disciplinary clinical integration to provide a seamless patient experience and understand market factors that inform strategy and growth opportunities.
Functions as an integral member of executive leadership team, building and maintaining strong relationships with corporate, hospital, and medical staff leaders. Serves in an advisory capacity regarding strategic development and implementation of clinical and operational services.
Promotes financial stewardship and clinical excellence by allocating financial, information, and human capital for improvement activities. Establishes performance measures and ensures efficient delivery of cost-effective services.
Champions service excellence philosophies and behaviors, models a service-oriented culture focused on employee/provider engagement, quality, patient safety, fiscal responsibility, and overall patient experience. Ensures compliance with all applicable policies, regulations, and laws.
This position has overall responsibility for the quality and appropriateness of care provided in assigned facility and/or campus.
Serves as liaison among facilities, medical staff, medical leadership, external organizations, and contracted payor organizations.
Responsible for coordinating services with other administrators, internal legal counsel, executives, and other staff.
This position has constant contact with staff members and associates, frequent contact with medical staff leaders and medical staff as well as Banner Health leaders.
Customers of this position are both internal and external, including leadership, staff, medical staff, regulatory agencies, and the community.