Senior Director, Clinical Project Leader - Remote

UnitedHealth Group•Eden Prairie, MN

9h•Remote

About The Position

The Senior Director, Clinical Project Leader is a pivotal, client-dedicated role responsible for driving exceptional outcomes in clinical projects through direct oversight of qualitative and quantitative client deliverables, client satisfaction (NPS), and the effective daily management of a matrixed consulting team. The leader acts as the primary liaison between the client and internal teams, ensuring that project targets are met or exceeded through proactive leadership, strategic insight, and a relentless commitment to client value. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

7+ years of progressive experience in clinical project management, consulting, or healthcare operations, with at least 2 years in leadership capacity. Client-facing experience is essential
Demonstrated excellence in managing complex, multi-stakeholder clinical projects, with a track record of delivering both qualitative and quantitative outcomes
Strong ability to interpret and present clinical data, KPIs, and qualitative findings for strategic decision-making
Proven experience leading, developing, and coaching high-performing, matrixed teams in a fast-paced, results-driven environment
Exceptional interpersonal, written, and verbal communication skills. Demonstrated ability to influence, negotiate, and resolve conflicts at all organizational levels
Deep understanding of client relationship management, with a focus on delivering measurable value and achieving high client satisfaction (NPS) scores
Experience guiding teams and clients through change, fostering adaptability and continuous improvement
Skilled in project management tools (e.g., MS Project, Smartsheet), data visualization software, and clinical documentation platforms

Nice To Haves

Experience improving inpatient care delivery efficiency in a management or consulting capacity
Proven application of change management methodologies in hospital system inpatient operations
Expertise in hospital data and systems, including EMR, decision support, revenue cycle, and supply chain
Understanding of hospital costs and financial performance drivers
Results-Oriented and pursues the achievement of client outcomes and project excellence
Strategic Thinker: Balances the details of daily project operations with long-term client and organizational goals
Collaborative: Fosters a spirit of teamwork and open communication across matrixed environments
Exceptional Communication: Mastery in articulating complex concepts clearly and succinctly, adapting messaging for diverse audiences, and fostering open dialogue across all levels
Strategic Problem Solving: A proven capacity for navigating ambiguity, synthesizing qualitative and quantitative insights, and designing practical solutions to challenging project dynamics

Responsibilities

Assume end-to-end responsibility for delivering measurable and meaningful clinical outcomes for the client across all assigned projects. Utilize both qualitative and quantitative methods to assess performance, challenge status quo, and drive continuous improvement in project execution and client deliverables
Develop and nurture client relationships, positioning yourself as a trusted advisor and the primary point of escalation. Drive the client’s Net Promoter Score (NPS) by anticipating their needs, proactively resolving issues, and ensuring project satisfaction at every stage
Lead and coordinate a diverse, cross-functional consulting team embedded within the client’s project environment. Assign daily tasks, set performance expectations, monitor output, and provide ongoing coaching and feedback to ensure excellence and efficiency in project execution
Oversee project planning, execution, monitoring, and closure, ensuring all milestones are met on time and within budget. Employ best practices in project management, risk mitigation, and stakeholder communication
Align frameworks for capturing, analyzing, and presenting both qualitative insights and quantitative data based on OA Clinical Delivery and client structure. Regularly report project status, key findings, and improvement recommendations to client leadership through set leadership meeting structure
Identify, design, and implement process improvements that enhance client outcomes, team efficiency, and overall project value. Facilitate after-action reviews and lessons learned sessions to embed success into future engagements in partnership with the OA Clinical Delivery lead
Facilitate regular meetings and status updates with client stakeholders, internal senior leadership, external partners, and consulting team to ensure alignment on project goals, deliverables, and timelines
Act as the central escalation point for client issues, concerns, or risks. Rapidly coordinate internal and external resources to deliver effective solutions
Ensure all project activities are in line with regulatory standards, clinical guidelines, and organizational best practices
Encourage the sharing of best practices, lessons learned, and domain expertise across the matrixed consulting team and the broader organization