Senior Director, Client Services | Brand Experience
About The Position
Marks, part of the Propelis Group, is seeking a Senior Director, Client Services to lead a portfolio of important national and global client relationships within its Brand Experience practice. The role combines senior client leadership with business leadership: understanding clients’ businesses, identifying growth opportunities, connecting clients with Marks’ capabilities, and developing long-term partnerships. The work spans experiential marketing, retail and branded environments, campaigns, omnichannel content, and connected brand experiences, with particular emphasis on retail and experiential expertise. The Senior Director will lead integrated brand experiences from strategy and concept through production and execution, while overseeing the growth, financial health, forecasting, and profitability of their portfolio. The role also builds strong partnerships across Creative, Strategy, Production, and Project Management; coaches and develops client leaders; supports a strong team culture; and continually improves both the work and how it is delivered. The position is hybrid and based in New York, Chicago, or Portland.
Requirements
- 10+ years of agency-side experience, including significant experience leading complex client relationships.
- Strong experience in experiential marketing and an understanding of how to turn ideas into real-world experiences.
- Ability to connect experiential work with retail, environmental design, campaigns, content, and integrated marketing.
- Track record of building strong, trusted partnerships with Creative and Production teams.
- Experience leading major national or global brands and communicating effectively with executive clients as well as working directly with teams to solve problems.
- Commercial instincts and understanding of growth, margin, scope, and profitability.
- People leadership experience and the ability to build a team that can find answers collaboratively.
- Curious, collaborative, direct, low-ego approach, with an interest in building and growing the practice.
Responsibilities
- Serve as a trusted senior partner to clients on business challenges, growth discussions, and complex situations.
- Develop deep knowledge of client businesses, identify opportunities, and connect client needs to Marks’ capabilities to grow the business.
- Build collaborative working relationships with Creative, Strategy, Production, and Project Management teams.
- Lead integrated experiences across experiential, retail, branded environments, campaigns, and content, maintaining the strength of the idea from strategy and concept through production and execution.
- Manage the growth, financial health, forecasting, and profitability of the client portfolio.
- Coach and develop client leaders, foster a strong team culture, and help people perform at their best.
- Challenge established ways of working, share effective practices, and improve the work and its delivery.
Benefits
- Health care plans with prescription drug coverage
- Dental plan
- Vision plan
- Basic and supplemental life insurance
- Flexible spending account for medical and dependent care expenses or a health savings account, based on plan selection
- Short- and long-term disability
- 401(k) Savings Plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
