Senior Director, Client Services
About The Position
The Trade Desk’s Channel Partners team is seeking a Senior Director of Client Services to lead a front-line team of Account Managers and Traders supporting its Managed Service Provider (MSP) portfolio. The role serves as a strategic, in-market leader for a major Channel Partner and combines people leadership, revenue oversight, and cross-functional collaboration with Product, Engineering, and Business Development. The Senior Director owns senior partner relationships and escalations, drives partner success and revenue outcomes, and works with internal teams to prioritize and validate API and product capabilities. The role also establishes operating practices for integrations and campaign operations, develops team members, leads partner-focused programs, and provides executive reporting and forecasts.
Requirements
- Bachelor’s degree or higher.
- 10+ years of experience in programmatic advertising, digital media, or ad tech, with strong exposure to partner or agency relationships.
- At least 6 years managing client-facing teams.
- Deep understanding of programmatic ecosystems, API integrations, and campaign optimization workflows.
- Demonstrated success managing technical integrations or working closely with engineering and product teams.
- Strong analytical skills and comfort with metrics-driven decision-making.
- Excellent client-facing communication skills and executive presence.
- Ability to influence senior partners and cross-functional stakeholders.
- Track record of hiring, coaching, and scaling high-performing teams.
- Leadership ability to set goals, measure performance, hold teams accountable, and provide actionable feedback.
Nice To Haves
- Hands-on experience with The Trade Desk’s platform.
- Experience with SQL, Excel, or business intelligence tools.
Responsibilities
- Lead and grow a multidisciplinary client services team of Account Managers and Traders supporting the Channel Partners MSP portfolio.
- Own senior leadership relationships and act as a primary escalation point and in-market executive for the business.
- Drive partner success metrics, including revenue growth, API endpoint and feature adoption, conversion and ROI, and SLA adherence.
- Collaborate with Product and Engineering to communicate partner needs, prioritize API and product roadmap items, and validate releases with partners.
- Establish and enforce best practices, playbooks, onboarding processes, and quality assurance for partner integrations and campaign operations.
- Hire, mentor, and develop managers and individual contributors; set team goals and performance metrics, and conduct regular performance reviews.
- Create and present executive-level reporting and forecasts to internal stakeholders and partners, translating data into actionable strategies.
- Lead cross-functional programs such as onboarding, go-to-market launches, and feature pilots to accelerate partner time-to-value.
- Proactively manage technical, commercial, and compliance risks and escalations, ensuring timely resolution and partner satisfaction.
- Set goals, measure performance, hold teams accountable, and provide actionable feedback.
Benefits
- Comprehensive medical, dental, and vision healthcare, with premiums paid in full for employees and dependents.
- 401(k) plan with company match.
- Short- and long-term disability coverage.
- Basic life insurance.
- Well-being benefits.
- Reimbursement for certain tuition expenses.
- Parental leave.
- Sick time of 1 hour per 30 hours worked.
- Vacation for full-time employees: up to 120 hours through the first year and 160 hours thereafter.
- Around 13 paid holidays per year.
- Opportunity to purchase company stock at a discount through the Employee Stock Purchase Plan.
- Potential eligibility for stock-based compensation grants.
- Role-dependent variable compensation incentives and commissions.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
