Senior Director - Client Intelligence & Insight Activation

Visa•Atlanta, GA

20h•Hybrid

About The Position

Client Services is a strategic cornerstone of Visa’s value proposition in North America, ensuring clients successfully deploy, operate, and optimize Visa products and platforms at scale. Acting as a critical bridge across Product, Technology, Sales, and Visa Consulting, Client Services embeds the voice of the client across the full lifecycle, from onboarding and adoption to optimization and transformation. The Client Intelligence & Insight Activation function transforms client data, feedback, and performance signals into trusted insights that explain what is happening, why it is happening, and where focused action and new opportunities, including AI‑enabled activation, will drive the greatest impact for clients and the Visa ecosystem.

Requirements

12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD); or a minimum of 5 years of work experience with a PhD
Demonstrated experience applying AI‑enabled analytics and automation (e.g., machine learning, generative AI, advanced pattern detection, or automated insight generation)
Excellent communication skills, both written and verbal, with demonstrated ability to influence senior leaders and client executives.
Proven data problem‑solving skills with experience interpreting large‑scale datasets and extracting actionable insights using advanced analytical techniques.
Demonstrated success building executive‑ready, client‑facing narratives that influence decision‑making and drive measurable outcomes.
Proactive collaborator and self‑starter who thrives in fast‑paced, ambiguous environments and can lead multiple complex initiatives concurrently.
Willingness and ability to travel approximately 10–20 percent as required.

Nice To Haves

15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD); PhD with 9+ years of experience

Responsibilities

Own and lead high-impact, highly visible client intelligence and analytics initiatives, translating complex transaction, performance, and Voice of Client data into actionable insights that address critical client and ecosystem questions.
Establish and govern trusted client metrics, benchmarks, and client health frameworks, ensuring consistent measurement, data quality, and compliant usage across North America client segments and insight activation use cases.
Develop executive-ready insight narratives and deliverables—including presentations, dashboards, and written storylines—that clearly explain what is happening, why it matters, and what action should be taken by leaders, Client Success Managers (CSMs), and partners.
Drive segment-level and ecosystem-wide intelligence, synthesizing insights across client lifecycle stages to identify performance drivers, systemic issues, and early indicators of risk or opportunity.
Activate insights into growth-enabling outcomes, enabling CSMs with light-lift, repeatable signals and partnering with Visa Consulting to deliver consulting-grade insight assets—while maintaining clear commercial governance and role boundaries.
Advance analytic and insight innovation through responsible AI adoption, piloting AI‑enabled tools and automation to improve pattern detection, narrative synthesis, and scalability of insights within approved governance and compliance guardrails.
Build and develop high-performing client intelligence teams, mentoring leaders and practitioners to uphold analytical rigor, storytelling excellence, delivery discipline, and continuous capability growth.