Senior Director, Client Engagement (US)

Code and Theory • New York, NY

3d • $150,000 - $200,000

About The Position

The Senior Director, Client Engagement owns the partner relationship across a portfolio of independently run programs. The role translates partner needs into clear direction for delivery teams, brings teams together to produce high-quality, impactful outcomes, and builds trusted relationships with senior partner stakeholders. Each program has a delivery lead who owns day-to-day execution. This is an individual-contributor position that leads through influence and relationship credibility rather than reporting authority.

The current portfolio includes an internal platform build that gives the partner’s sales organization better account intelligence and signal aggregation; data and architecture advisory work aligning sales and marketing pipeline systems; and seller enablement and capability-building for the partner’s field and account teams.

The Senior Director serves as the single front door for the partner, synthesizes developments across programs, owns portfolio-level QBR and SteerCo materials and discussions, and monitors client satisfaction, growth opportunities, commercial health, and margin. The role communicates technical and operational complexity to executive stakeholders, determines which issues require SteerCo visibility, handles escalations, and steps in wherever the relationship needs support.

Code and Theory is a digital-first creative agency founded in 2001, working at the intersection of creativity and technology. Its global client roster includes Fortune 100 companies and start-ups, and its teams are distributed across North America, South America, Europe, and Asia. The Code and Theory network includes nearly 2,000 people, with 50% engineers and 50% creative talent. The compensation target range for this role is $150,000–$200,000; actual compensation depends on factors including skill set, experience, and location.

Requirements

• Experience in client or partner engagement and account leadership, with a track record of building trusted senior-executive relationships.
• Fluency in enterprise marketing and sales technology, including platform builds, data architecture, pipeline systems, and enablement programs.
• Working knowledge of revenue operations and how sales, marketing, and product connect through pipeline, data, and enablement.
• Experience leading a portfolio of concurrent workstreams through influence rather than reporting authority.
• Executive communication skills, including synthesizing complexity from multiple sources into a clear narrative for senior stakeholders.
• Judgment to assess relationship health independently of commercial signals and act on early warning signs before they escalate.
• Financial and commercial acumen across varied fee structures, with the judgment to balance stakeholder demands against delivery realities while protecting program teams.

Nice To Haves

• Familiarity with the Adobe ecosystem, such as AEM, Workfront, and Adobe Experience Cloud.
• Background in agency account management, digital transformation, martech/DXP, or related consulting work.

Responsibilities

• Own the partner relationship as its single front door, building trust, translating partner needs into direction for delivery teams, and maintaining context across programs.
• Synthesize information across programs, identify developments that affect other workstreams, route them to appropriate stakeholders, and maintain a current map of who needs to know what.
• Own portfolio-level QBR and SteerCo, presenting status, risk, and outcomes for leadership; weekly and monthly governance remains with each program’s delivery lead.
• Monitor client satisfaction as the primary mandate and identify opportunities for growth and expansion.
• Monitor commercial health and margin across varied fee structures and flag risks before they reach SteerCo.
• Translate technical and operational complexity, including data architecture, platform builds, and enablement design, into clear narratives for executive stakeholders.
• Determine which scope and dependency issues require SteerCo visibility and which should be resolved directly by a program lead; step into escalations with clarity and urgency.
• Take high ownership and step in wherever the partner relationship needs support, regardless of the program involved.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed