Senior Director, Change Management

First Technology Federal Credit Union•Chelmsford, MA

About The Position

Working in collaboration with the Executive Leadership Team, Integration Management Office (IMO), Employee Communications, and Learning & Organizational Development leaders, the Senior Director of Change Management will initially lead critical merger integration efforts, driving organizational alignment, change readiness, risk identification, and adoption strategies to support employee and members through transition. Following integration, this role will lead a scalable Change Management center of excellence (COE), providing enterprise-wide change leadership, tools, and best practices that enable successful execution of First Tech’s strategic goals and objectives. This role is both a strategic advisor and a hands-on leader who drives results and accelerates organizational effectiveness through change.

Requirements

Bachelor's degree required
Minimum 10 years of experience in a senior leadership role for mid to large-size organization (1000+ employees) with specific knowledge and/or expertise in leading large scale enterprise change, with a measurable record of improved organizational effectiveness.
7 years of proven people management and development skills, adept at providing frequent and valuable performance feedback to develop and build employees
Demonstrated ability to influence and build strong relationships with leaders at all levels and partners across the organization, especially Executives
Demonstrated ability to establish credibility and rapport with internal and external stakeholders
A learning/growth mindset with a desire to take an innovative approach to Change Leadership
A bias toward lean implementation and superior execution
Ability to think strategically, and demonstrated track record of developing and implementing an end-to-end change management strategy aligned to the advancement of the business objectives
Ability to switch seamlessly between strategic thinking and tactical execution in a fast-paced environment
Experience driving improvements through data-analytics and metrics
Strong knowledge of key domains of expertise: human performance improvement technology and processes, leadership & management development/effectiveness, learning and training best practice approaches, and of course organizational change
Working knowledge of Microsoft Office Suite

Nice To Haves

Master's degree in Organization Development, MBA, Organization or Industrial Psychology, or other related fields preferred
Experience in the financial services industry with expert understanding of financial products, functions, and processes is preferred
Change management certification such as PROSCI, Kotter, Lean, Six Sigma, Agile or other accredited certifications not required, but highly desired

Responsibilities

Review integrated Business and Technology plans as a single, combined view to ensure employee change readiness and alignment
Identify gaps from a change perspective that impact both employees and members while partnering with senior leaders across the business to address these gaps
Engage directly with integration workstreams to surface insights, share findings, and drive course correction where needed
Build a cohesive change plan that contemplates the appropriate type of change readiness needed along with the sequence and cadence of activities
Take ownership to bring the right capabilities and stakeholders to the table (e.g., Communications, L&OD) to execute the plan and ensure alignment on actions required to mitigate risk
Lead the design, development, and implementation of an enterprise-wide change management practice and COE
Build process improvement mentality into the business through targeted and well applied use of LEAN, Agile, Six Sigma, PROSCI, and other change management and process improvement methodologies
Apply a data-driven and analytical approach to improvement, including identifying metrics to measure success of change initiatives, and overseeing the implementation of a KPI dashboard
Establish change management certification requirements and direct and inspire practitioners and key stakeholders to be certified and build excellence in this core skillset
Build, evangelize, and constantly improve a comprehensive and well-loved-change management framework and all the tools and resources that go with it
Research emerging industry trends, new technologies, concepts, and techniques to update current approaches and keep us at the forefront
Prepare budgetary recommendations and effectively manage allocated resources, always seeking greater efficiencies, but never at the cost of effectiveness
Build and effectively lead a team of certified change consultants to assist with this work, and hold them accountable for achieving KPIs