(USA) Senior Director, Business Strategy- Membership Experience

Walmart•Bentonville, AR

10d•$130,000 - $260,000•Onsite

About The Position

As Senior Director, Membership at Sam’s Club, you will lead a significant area of the membership business, serving millions of members and driving recurring membership income. You will develop and execute strategies to grow and retain the member base, strengthen loyalty, improve the member experience, and deliver sustainable business performance. The role requires understanding how member behavior, pricing, benefits, engagement, renewal, and membership economics work together to create long-term value, and translating strategy into priorities, decisions, and measurable outcomes. The Sam’s Club Membership team works across member acquisition, engagement, renewal, retention, pricing, benefits, and membership economics. It partners with Finance, Marketing, Product, Technology, Operations, Analytics, Merchandising, and Member Support. The Senior Director leads through a team of Directors and Senior Managers and works across the organization to deliver business results.

Requirements

Bachelor’s degree in Business, Statistics, Social Science, Communications, or a related field and 7 years of experience in retail merchandising, operations management, or a related area; or 9 years of experience in those areas without the degree.
At least 3 years of supervisory experience.
Experience in a scaled membership, subscription, loyalty, or recurring-revenue business, owning or materially influencing growth, engagement, renewal, retention, churn, pricing, membership income, or lifetime value.
Ability to use member behavior, business performance, and financial insights to make tradeoffs and improve results.
Experience leading complex initiatives across Finance, Marketing, Product, Technology, Operations, Analytics, and Member Support.
The position summary also describes 10 years of relevant experience with a bachelor’s degree or 12 years without a degree, and at least five years leading managers, including Senior Managers or Directors.

Nice To Haves

Experience working on cross-functional teams or projects.
Master of Business Administration.

Responsibilities

Set membership strategy and priorities and translate them into measurable outcomes.
Drive member acquisition, engagement, loyalty, renewal, and retention using member behavior and performance.
Manage membership economics, including growth, churn, membership income, pricing, benefits, lifetime value, and return on investment.
Strengthen the membership proposition through improvements to products, services, benefits, pricing, tiers, and experiences.
Guide complex membership strategy, partnership, investment, and business transformation decisions.
Use member, financial, and operational data to turn insights into action.
Align cross-functional teams and build partnerships across the organization.
Coach Directors and Senior Managers and develop the talent pipeline.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefits for eligible full-time and part-time associates, including tuition, books, and fees for programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates.
Annual or quarterly performance bonuses.
Competitive pay.